Food & Beverage Supervisor
Soboba Casino - San Jacinto, CA

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DESCRIPTION

Responsible for supervising and administering operations for the Food Outlets and the Beverage Department. Assist in the coordination of new ideas in guest service, service training and product enhancement. Responsibilities also include mentoring, and evaluating staff, interviewing, and training employees; assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with department policies with guidance and support from the Senior Food & Beverage Supervisor. This person will also maintain Cashier responsibilities.

DUTIES

  • Customer Service background with heavy customer interaction
  • Accepts orders, serves food and beverage to guests.
  • Orders supplies and food for outlet.
  • Conducts inventory as necessary.
  • Completes issue sheets, pass down logs and inventory logs on daily basis.
  • Assists Food & Beverage Manager as needed.
  • Calculates and presents check to guest.
  • Applies positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.
  • Ensures compliance with policies and procedures, Gaming Commission regulations, and internal controls.
  • Formulates and administers special events, menus and promotions.
  • Develops annual goals and objectives.
  • Instructs in operation procedures, policies and guest relations.
  • Develops pricing and evaluates regularly to ensure guests' needs are met.
  • Ensures excellent quality product and service is delivered.
  • Responsible for food cost and pour cost control.
  • Maintains excellent grooming and personal conduct according to Soboba Casino standards.
  • Other duties as assigned.
Supervisory Responsibilities
  • Supervises employees in the Department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS

Performance Standards
  • Act as a team member to the department and to each other, as a support system, cooperating on department and company projects and assignments, including conducting best practices for working with each other, the department and the company.
  • Maintain a high level of organization, including maintaining an orderly and neat work area and worksite, as well as organized work activities, with the highest levels of productivity in performing daily job tasks within the scheduled work day.
  • Maintain a high degree of professionalism in the workplace, including standards for appropriate dress and appearance, respect for each team member, satisfactory attendance, open communication, job knowledge, a desire to succeed, and in all activities where you represent the Department through trust, productivity, confidentiality, and the highest levels of customer service.
  • Act as a department champion, promoting the department's and company services and functions to other employees, other departments, vendors, applicants and others who visit the department and property.
  • Be responsive, accountable and provide feedback to management inquires for information, clarification, suggestions or observations regarding operational, staffing, mentoring, customer service, personal development and productivity.
  • Serve as a team member of the Soboba Band of Luiseno Indians, following the code of conduct, displaying the highest level of ethics and integrity in action, thoughts and conduct.
Certificates, licenses and registration:
  • Ability to obtain and maintain Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing.
  • Ability to obtain and maintain a Food Handlers Card from Riverside County.
Qualifications
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to deal effectively with all staff members exercising tact, diplomacy and patience at all times.
  • Must possess excellent verbal and written communication skills in order to promote positive and professional image.
Education/Experience
  • High School Diploma or GED equivalent required.
  • Any combination of education, experience and training that provides the required knowledge, skills, and abilities.
  • 2 years experience in food preparation and service preferred.
  • 2-3 years experience in a Supervisory capacity or above.
  • Cash handling experience required.
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Work Environment
  • The noise level in the work environment is usually moderate. There is exposure to second hand smoke.
Note
  • This description incorporates the typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
  • Customer Service background with heavy customer interaction
  • Accepts orders, serves food and beverage to guests.
  • Orders supplies and food for outlet.
  • Conducts inventory as necessary.
  • Completes issue sheets, pass down logs and inventory logs on daily basis.
  • Assists Food & Beverage Manager as needed.
  • Calculates and presents check to guest.
  • Applies positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.
  • Ensures compliance with policies and procedures, Gaming Commission regulations, and internal controls.
  • Formulates and administers special events, menus and promotions.
  • Develops annual goals and objectives.
  • Instructs in operation procedures, policies and guest relations.
  • Develops pricing and evaluates regularly to ensure guests' needs are met.
  • Ensures excellent quality product and service is delivered.
  • Responsible for food cost and pour cost control.
  • Maintains excellent grooming and personal conduct according to Soboba Casino standards.
  • Other duties as assigned.
Supervisory Responsibilities
  • Supervises employees in the Department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Soboba Casino - 19 months ago - save job - block
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