The Food Service Associate provides excellent customer service in a variety of hospital settings including patient care units, kitchen, cafeteria, and Bistro. Time spent working within each setting may vary based on department and customer needs. Responsibilities include the assembly, delivery and retrieval of patient meals and supplements and maintenance of patient floor stocks. Responsibilities also include service, setup and breakdown of cafeteria meal service and the Bistro. This position has extensive patient and/or customer contact and demonstrates a high level of customer service at all times. All responsibilities are performed while complying with JCAHO and the New York State Department of Health guidelines.
High school diploma or equivalent preferred.
Prior food/customer service experience preferred.
Basic reading, math and computation skills.
Ability to handle patient/customer complaints and demands.
Ability to work with many personalities, including employees, customers, and patients in a highly time structured environment.
Ability to work productively in a fast paced environment.
Ability to learn general nutrition principles and special diet modifications within 7-10 days.
Is able to maintain an organized work environment using proper rotation with food products.
Ability to act as a role model.
Able to work with institutional food service equipment.