Wisdom of the Frog…
“Never let a hungry man go way hungry,
feed him or her till every plate is clean”.
Embassy Suites Nashville - Airport
Who this Job Will Job Appeal To
The Food & Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets, Room Service, Lounge, and Banquets while maintaining adherence to budgeted payroll and overhead cost.
He/she is also responsible for continually working towards improving Restaurant, Room Service, Lounge, and Banquet sales revenues to exceed budget.
The Ideal Candidate for this Position
The person applying for this position must be willing to set services standards that marvel the best 5 star rating that any guest is willing to give.
The man or woman seeking to apply, should know that we are looking for someone, dedicated to providing an atmosphere whereby the guest leaves, wanting to return and bring their best friend to experience sweet dinning bliss.
The person applying must want to train and encourage their fellow team members to look and strive to perform at the highest level at all times.
The person applying should know we employ that you bring fun and excitement to the job each day with a touch of polish and cheer even at the end of the day.
By the way, respect of fellow team members and guest is a must, otherwise don’t bother to apply.
What You Will Be Doing
Monitor and follow up on all Food and Beverage cash overages and shortages.
Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Complete all required correspondence in a timely and efficient manner.
Attend monthly all-employee meetings and any other functions required by management.
Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
Handle items for “Lost and Found” according to the standards.
Maintain required pars of all stock.
Review food sales for accuracy daily.
Perform any other duties as requested by the General Manager.
Who You Will Be Working With
The Food and Beverage Manager will be working with all levels of the hotel staff, primarily, Sales, Catering and food service.
Communicating with the Guest Services and Engineering is a must.
Every member of the hotel works with each other to provide complete and exception support and service to our guest and fellow team members to heighten our/their hospitality experience.
DUTIES & FUNCTIONS
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality’s standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
Maintain a warm and friendly demeanor at all times.
Be familiar with the organization of the hotel and know the function of each department.
Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality’s standards.
Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.’s.
Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
Ensure implementation of all Aimbridge Hospitality’s policies and house rules.
Assist in developing and ensure implementation of Food and Beverage promotional ideas.
Ensure all beverage costs are maintained to meet budget.
Focus the F&B Department on their role in contributing to the guest service scores.
Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality’s standards.
Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
Ensure Aimbridge Hospitality’s service standards are maintained throughout the Food and Beverage/Banquet Department.
Participate in required M.O.D. coverage as scheduled.
Initiate all necessary F&B-related reports according to company standards.
Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
Maintain all Aimbridge Hospitality’s S.O.P.'s concerning credit policies.
React to negative trends in market place by implementing food and beverage blitzes and promotions.
Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality’s standards.
Attend daily BEO meeting.
Conduct beverage purchasing as needed.
Purchase Food & Beverage operating equipment as needed.
Conduct monthly beverage inventories and reconciliations.
Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality’s standard.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Oversee the operations of the Banquet department.
Use the hotel's P.O.S. system to print reports. Analyze reports generated.
Establish and maintain key control system.
Complete monthly menu analysis and submit to the Corporate Office.
Education & Experience:
At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Supervisory experience required.
Long hours sometimes required. Typically a 50 hour work week.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Competitive Benefits packet including Medical,Dental & Vision Insurance, Life & Disability
401K with matching contribution
Employee Room rate discounts at participant Hotels
Paid Time Off
Aimbridge Hospitality - 17 months ago