Foreclosure Team Lead
Fay Servicing - Texas

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Position Summary:
Lead the Foreclosure Department and process and monitor standard foreclosure proceedings on mortgage loan files. Duties will vary with respect to each file, but include, some or all of the following:
  • Allocate and monitor Work:
  • Utilize and document MSP and LPS Desktop servicing platforms to manage foreclosure processes and complete required tasks on loans.
  • Distribute work across team and assess capacity.
  • Monitor foreclosure timelines to ensure outside counsel is completing foreclosure milestones timely, and communicate with attorney firms when necessary to get work completed.
  • Ensure assigned foreclosure loans are handled in accordance with Company policies and procedures, Investor guidelines, state laws, and federal regulations.
  • Staff Management and Training
  • Develop and implement goals for the team and set SMART goals with team members.
  • Supervise staff and monitor their performance against standards.
  • Train team members.
  • Complete and administer performance reviews, development plans, and corrective actions.
  • Measure Productivity and Quality
  • Develop and improve processes for efficiencies and quality.
  • Establish metrics for performance against productivity and quality goals.
  • Maintain accurate information as to the status of foreclosure processes in MSP and LPS Desktop
  • Measure Productivity and Quality
  • Develop and improve processes for efficiencies and quality.
  • Establish metrics for performance against productivity and quality goals.
  • Business and technical Knowledge
  • Have the ability to analyze issues, discover root causes, and communicate solutions to senior management.
  • Have sufficient understanding of the technical functions of bankruptcy operations and provide direction, oversight, guidance and support to team members and ensure they are performing the functions correctly, and be able to step in and perform the functions if required.
Qualifications:
The successful candidate must be able to lead a team to perform foreclosure processes on loans and meet department goals. They must be able to use MSP and other loan management systems and instruct staff in the appropriate usage of all systems. He or she will have a background in foreclosure, debt collection, or residential mortgage law. He or she will be detail oriented, resourceful, diligent and organized, and have strong negotiation skills, excellent communication skills (verbal and written), and have the ability to prioritize work for the team and meet deadlines in a fast paced work environment. Must have the ability to lead groups to department goals. The candidate must be able to identify and implement process changes to improve quality and productivity.

Minimum Qualifications Required:
  • At least 5 years of experience with mortgage foreclosure, escrow or litigation support experience.
  • At least 5 years of experience using LPS desktop and / or MSP.
  • Must be able to demonstrate ability to supervise and lead a team.
  • Organized and excellent time management.
  • Excellent problem solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Understanding and correctly complete mortgage calculations related to foreclosure .
  • Understanding of Judicial and Non-Judicial Process, mortgage documents, including collateral documents.
  • Proficiency with LPS Desktop, MSP, MS Word, Adobe Acrobat, Outlook and Excel.
Essential Functions & Responsibilities:
  • Compliance
  • Monitor work for compliance to all Company policies and procedures, investor guidelines, laws, and regulators.
  • Management and Leadership
  • Communicate portfolio performance to executive management.
  • Pull and review reports and distribute work and performance information to staff.
  • Have the ability to stand in for the manager when appropriate.
  • Possess presentation skills to communicate portfolio performance to executive management.
  • Train and educate Foreclosure Staff and provide feedback in performance appraisals and development plans.
  • Manage productivity and quality metrics.
  • Monitor team performance in handling of intercoms, issues, and holds.
  • Analyze information and make appropriate recommendation on actions.
Nonessential Functions:
  • 5+ years of experience in mortgage banking
  • College degree in business or related field
Success Factors / Job Competencies:
Decision Making – Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
Leadership – Provides strong leadership sets a good example, skilled decision maker, motivator, encourager.
Productivity – Manages workload, works efficiently, meets goals and objectives.
Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
Teamwork – Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.
Physical Demands & Work Environment: (The physical aspects of the job that is minimally required; include the frequency that these physical demands must be performed) Janna's suggested answer is below to save you time…
Must be able to focus while seated at a desk on an open floor; type at least 30 wpm; lift 2-5 lbs

Performance Standards:
  • Develop and lead team in meeting department goals and compliance, productivity and quality standards and KPI's
  • Provide performance appraisals on time, provide development plans, and manage corrective actions
  • Proactively communicate issues to management and/or clients
  • Lead process change and assist Manager in implementing change
  • Develop solutions for potential risk
  • Escalate issues to supervisor in timely manner

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