Formula Technician
Arkansas Children's Hospital - Little Rock, AR

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Position Summary
Responsible for the preparation and delivery of all infant formula. Techniques must adhere to all sanitary regulations and standards established by Arkansas Children's Hospital and regulatory agencies. The Formula Room Technician is responsible for safe and effective operation of equipment needed to prepare infant formula and maintain sanitation in the preparation room. Completes formula orders and temperature records. Exemplifies all ACH standards of behavior and conducts oneself in a professional manner at all times.

Position Duties

1.
Process and complete orders, including the preparation and delivery of all infant formulas according to written guidelines and quality control standards. Follows correct guidelines for preparation of formula and breast milk in health care facility.
  • Prepare and deliver formula to hospital units.
  • Uses advance critical thinking skills to accurately calculate complicated formulas based on recipes and patient data.
  • Prepares formula precisely according to recipes using graduated measuring devices and gram scales.
  • Verification of all recipes with Clinical Nutrition diet technician or Registered Dietitian.
  • Communicates with Nutrition Services Management, Registered Dietitians, and patient care areas regarding any formula orders, formula storage, or administration.
  • Inventory and maintain sufficient accurate formula room stock. Participates in weekly inventory retrieval from nursing units.
  • Print or manually create legible formula labels as needed for patient care.
  • Stores formula using First In First Out Method while covering and dating formula products as needed.
  • Assists in training of other employees in formula preparation and proper handling techniques as needed.
  • Performs other duties as assigned.
  • Maintains adequate stock on nourishment rooms on patient units.
  • Minimizes waste by managing time and preparation following the receipt of the most recent orders.

2.
Provide customer service pertaining to formula orders, formulary, and patient services.
  • Work with all levels of the hospital personnel, including dietitians, nursing services and customers in a professional and service-oriented manner at all times.
  • Demonstrate interpersonal skills, communication (written and verbal) skills, organizational skills, and possess and demonstrate patient/customer service attitude at all times.
  • Responds to patient and or staff needs to formula taking immediate action to provide service.
  • Demonstrates professional telephone etiquette and customer service to all levels of hospital personnel.
  • Manage conversations to follow policies of when to prepare and deliver new formula, order changes, and requests for formula following deadlines.

3.
Performs daily formula room sanitation and operational standards to meet the needs of the work environment.
  • Adheres to all ServSafe guidelines.
  • Adheres to all established systems and training programs to provide a safe working environment.
  • Complies with all food safety and sanitation regulations including The Joint Commission, CMS, state, county, and local health department, OSHA; and ACH department policies.
  • Uses personal protective equipment as needed.
  • Provides daily sanitation and cleaning of the work area including work equipment, formula room, and formula storage area.

Position Qualifications

Education Requirements

High school diploma or general education degree (GED)
Required

Bachelor's degree from four-year college or university Field of Study: Food and Nutrition
Preferred

Experience Requirements

2 years total experience required • •
which includes 2 years of hospital nutrition or customer service working in food preparation experience

Required

Certification/License/Registry Requirements

ServSafe Food Handler (Educational Certificate) Candidate must obtain within 1 months of hire date or eligibility
Required

Skill Requirements

Must be able to read, write, and speak English fluently.
Required

Must demonstrate mathematical ablility sufficient to interpret orders, measure ingredients, and perform complex mathematical calculations.
Required

Must demonstrate effective interpersonal and communication skills.
Required

Work independant or with team and a variety of age groups.
Required

Routinely works with confidential patient information and is responsible for patient relations.
Required

Must possess the ablilty to work under time constraints in a busy enviroment while maintaining careful attention to detail.
Required

Must possess the ablitlty to work as a member of a team and also independently.
Required

Physical Requirements

Physical Activity - Stand
Regularly

Physical Activity - Walk
Frequently

Physical Activity - Use hands to touch, handle, or feel
Frequently

Physical Activity - Reach with hands and arms
Frequently

Physical Activity - Climb or balance
Frequently

Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend
Frequently

Physical Activity - Talk or hear
Regularly

Physical Activity - Taste or smell
Occasionally

Physical Environment - Inside Office Environment / conditions
Frequently

Physical Environment - Wet or humid conditions (non-weather)
Frequently

Physical Environment - Work near moving mechanical parts
Occasionally

Physical Environment - Fumes or airborne particles
Occasionally

Physical Environment - Toxic or caustic chemicals
Occasionally

Physical Environment - Outdoor weather conditions
Occasionally

Physical Environment - Extreme cold (non-weather)
Occasionally

Physical Environment - Extreme heat (non-weather)
Occasionally

Physical Environment - Risk of electric shock
Occasionally

Physical Environment - Vibration
Occasionally

Physical Environment - Lasers
Occasionally

Physical Environment - Work in a confined area
Regularly

Physical Environment - Slippery or uneven surfaces
Regularly

Lifting/Pushing/Pulling Weight - Up to 10 pounds
Frequently

Lifting/Pushing/Pulling Weight - Up to 25 pounds
Frequently

Lifting/Pushing/Pulling Weight - Up to 35 pounds
Frequently

Lifting/Pushing/Pulling Weight - Up to 50 pounds (Manage safely with assistance of equipment or another person)
Occasionally

Noise Level - In general, the noise level for this position is considered to be:
Loud

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As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...