Fraud Agent 4
eBay Inc. - United States

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  • Provide leadership, guidance, mentoring and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud Operations as needed (20%)
  • Work assigned fraud queues, emails, service requests, appeals, PET tickets, PET chats, and other escalations or tasks as assigned. (70%)
  • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues (10%)
Job Requirements

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
  • Strong written (email) communication utilizing proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research.
  • Excellent organizational, communication, and interpersonal skills
Education
Bachelors Degree or Equivalent

Shift
Day

eBay - 15 months ago - save job - block
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About this company
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The world’s leading e-commerce company, eBay Inc. brings together a family of brands that connect communities. Built on commerce,...