Posting Job Title: Fraud Collections Specialist
Requisition #: 143261BR
Posting Location: Farmers Branch, TX, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Fraud Collections Specialist for our Finance Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
The purpose of this position is to research accounts with potential prior debt or fraudulent misrepresentation at the time of service installation. The Collector/Fraud Analyst will be responsible for communicating directly with customers in an attempt to collect debt or define payment arrangements.
Essential Job Functions:
1.Research accounts with potential prior debt or misrepresentation upon account origination.
2.Communicate with potentially fraudulent or prior debt customers via phone.
3.Process payments over the phone.
4.Perform fraud prevention activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses.
5.Review potential fraudulent accounts for the prevention and detection of Fraud.
6.Take action based on transaction characteristics as appropriate and necessary.
7.Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.
8.Assist in reviewing New Accounts for fraud risk indicators and compliance.
9.Assist in managing Suspicious Activity reporting program.
10.Manage fraud and risk records on case management system.
11.Consistent and punctual attendance.
12.Other duties as assigned to meet business needs.
Bilingual skills preferred.
1.Type 40 words per minute use of telephone system and ten key by touch.
2.Must be very detailed oriented and have strong verbal, written, and interpersonal communication and have the ability to exercise and apply sound judgment to billing disputes.
3.Must have excellent negotiation skills and very strong ability to influence.
4.Knowledge of basic mathematics, basic accounting, bookkeeping, and general office procedures.
5.Working knowledge of MS Excel and various other windows based computer software packages including spreadsheet and word processing is required.
6.Discretion is necessary in this position due to access to confidential information such as customer's billing information, credit card numbers, social security numbers, etc.
7.Must have a clear understanding of 1) the Fair Debt Collection Practices Act; and 2) Bankruptcy Law as it relates to Chapter 7 and Chapter 13. Knowledge of CSG billing system helpful.
8.Must be able to work flexible hours including overtime as required.
9.Ability to work independently with minimal supervision.
Education and Experience:
High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required.
No Supervisory responsibilities with this position
FCC Unit_TWC: 11551
Controlling Establishment ID: 00500 - Farmers Branch
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...