Responsible for functions related to the identification, prevention, and resolution of fraudulent activity including review of new accounts, unusual client transactions, check and deposit fraud, card fraud, signature verification, loan applications and online fraud. Identify, research and analyze possible fraudulent activity on client accounts and process client fraud claims.
Monitor reports and systems which identify potential fraudulent activity. Analyze client accounts, applications, and transactions to detect fraud and take appropriate action. Assess levels of possible risk and communicate trends and patterns to management. Occasionally requires decision making and resolution of issues not clearly defined by procedures. Present suggestions for procedural changes to management.
High school diploma or GED. Basic PC skills including Excel, Word, and Outlook. Strong oral and written communication skills. Intermediate skills in research and problem resolution typically obtained via 3-5 years of banking or other equivalent work experience.
Bachelor's degree. Prior fraud detection and/or investigation experience in the financial services industry.
SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary,...