Fraud Investigator
FriendFinder Networks Inc. - Sunnyvale, CA

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About Us:
We are a leading Internet-based social networking and multimedia entertainment company operating several of the most heavily-visited websites in the world. We provide our customers with a wide variety of online products and services, appealing to members of diverse cultures and interest groups, so they can interact with each other and enjoy our content. Our sites’ services include social networking, online personals, live and recorded video, online chat rooms, instant messaging, photo and video sharing, blogs, message boards, email, and premium content websites.

Job Description:
The Fraud Investigator role contributes to the overall company strategy with daily fraud investigation matters and payment processing support with the objective of reducing chargeback.

Investigate assigned cases or incidents of reported fraud, including but not limited to stolen financials, account intrusion, organized structured fraud, frivolous fraud claims; skip trace known or unknown persons as to recoup fraud loss and compliance breach, and perform linked analysis as to detect and mitigate further potential risks
Prepare and manage thorough, complete and accurate investigative narrative and reporting of fraud cases along with corroborating data and other evidence that may be used in a criminal prosecution or civil matter
Review daily risk monitoring reports and alerts and take appropriate actions to mitigate fraud exposure
Affect outbound investigative/verification phone calls to Third Party entities so as to determine legitimacy of legacy and newly registered users, validity of chargeback claims or refunds, and other information associated with fraud risk mitigation and funds recovery; such calls may include interviewing registered users or identified claimants and suspects
Cooperate and/or work jointly with fraud risk counterparts across business units including the financial industry, retail and ecommerce space, and law enforcement community
Develop and maintain constructive professional relationships with immediate and cross-functional teams by sharing awareness, trends and experiences that may stem from other markets
Provide recommendations to the modification or creation of risk policy and procedures so as to enhance fraud detection and mitigation and recovery efforts

BA/BS degree or equivalent work experience
Minimum 7 years work experience in financial industry, retail or e-commerce space, or 10 years combined work experience across multiple industries
Advanced knowledge of financial crimes and online exploits, including but not limited to payment card rules & regulations, banking or securities provisions, and retail or online privacy, including FACTA and CA OPPA
Solid experience on multiple payment platforms and channels, including credit and debit cards or other frontend loadable prepaid instruments; ACH EFT, Fedwire, and Third Party payment platforms such as PayPal, Ukash, Alipay or Western Union
Knowledge and experience of various detective and investigative risk solutions, including case management system, risk monitoring platform, reporting vehicles
Professional certification desired: CFE, CFI, CFS
Advanced investigative interviewing and interrogation skills and tactics, Reid or BATI trained a plus
Must be comfortable with adult content
Able to type a minimum of 40 WPM
Must be at least 21 years of age

Critical thinker and intuitive/natural aptitude for problem-solving, and practice complete and thorough follow-through of assigned cases
Team-player and contributor with the ability to articulate and comfortably communicate with colleagues at all levels from different departments and backgrounds
High degree of honesty and integrity
Team-player, positive attitude and flexible
Excellent written and oral communication skills
Outstanding organizational skills and the ability to handle multiple tasks simultaneously while meeting deadlines and attention to detail

Various Inc. offers a business casual work environment, flexible work hours, and a competitive salary and benefits* package.

The benefits* package includes:
401(k) with a 4% match on year to date earnings with no vesting period
Medical, Dental and Vision insurance with Domestic Partner Benefits
Flexible Spending Account for Healthcare and Dependent Care
Life insurance, LTD and AD&D
Paid Time Off (PTO) and Holiday Pay
An Employee Assistance Program
Commuter Benefits

FriendFinder Networks Inc. - 2 years ago - save job