POSITION SUMMARY: The Fraud Specialist will help prevent fraud against TGW. This position is critical to safeguarding the company ’s assets and exceeding our customers ’ expectations in the fulfillment of their orders. DUTIES/RESPONSIBILITIES 1. Monitor and work chargebacks reported by credit card companies 2.
Mark all fraud chargebacks in Cybersource 3. Maintain communication with credit card companies 4. Assist Customer Service with credit card and refund issues 5. Assist Order processing Specialist with Cybersource 6.
Assist Order Processing Specialists with daily buckets 7. Take collected outgoing mail to warehouse for mailing MINIMUM QUALIFICATIONS: ï§ Self motivated with a positive attitude ï§ Previous customer service and related experience required ï§ Knowledge of Ecometry computer system strongly preferred ï§ Knowledge of Microsoft Office Suite (i.e. Word, Excel, and Outlook)