Free People Sr. Stylist
Free People - King of Prussia, PA

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SENIOR STYLIST | Roles & Responsibilities

Reports To: Store Manager / Assistant Store Manager (ASM)

Objective To drive sales through creating a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, resulting in positive customer relationships and a profitable store.

Customer Experience
  • Meet or exceed personal Sales Goal in order to help the store achieve its sales goals.
  • Expand and manage client base through the following:
    • Outreach and Networking: initiate connections through social media, e-mail, hand written communication, telephone, and in person communication daily/weekly.
    • Sales Generation: build customer connections through appointments and in store events.
    • Follow - Up: Further personalize the customer relationships through thanking the customer and following up on the experience. Maintain customer client books and social media relations.
  • Be the expert of current fashion trends in the industry and the Brand. Creatively communicate fashion awareness to team and customer.
  • Demonstrate entrepreneurship to connect with the customers and create business through events and social media. Partner with Store Manager to execute.
  • Embody and represent the company culture on the sales floor while ensuring adherence to policies and procedures.
  • Demonstrate understanding of systems and programs, including point of sale and MPOS.
  • Uphold a highly organized system for maintaining customer communication, data, appointments, and sales tracking.

Leadership
  • Serve as a Store/District leader in customer service, product information, and outfitting for the total store assortment.
  • Mentor Stylists on all aspects of the customer experience through fit sessions, fashion boards, morning meetings and workshops.
  • Partner with SM in managing and communicating Store/District SPH goals and results.
  • Interpret and articulate the FP lifestyle and culture.
  • Maintain an awareness of fashion trends, store concepts through the Scenic Route, BLDG25, Workshop, and additional communication from the merchandising team.
  • Contribute at a high-level in store meetings, fit sessions, outfitting, and walk-throughs.
  • Collaborate with the store leadership team to communicate customer feedback.
  • Offer community resources and local recommendations for your customer (ex. tailor, restaurant, dry cleaner, etc.).
  • Collaborate with management team to run selling contests and ensure team participation.

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If you're a metropolitan hipster, Urban Outfitters has your outfit. The firm's 200 namesake stores -- mainly in the US, but also...