Free People Stylist
Free People - New York, NY
STYLIST | Roles & Responsibilities

Reports To: Store Management Team

Objective To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations
  • Exceed the customer’s service expectations by meeting the following responsibilities:
    • Build genuine relationships with customers.
    • Greet all customers upon entering the store.
    • Offer to hold items for the customer at the cash wrap or in the fitting room.
    • Determine the customer’s needs and offer suggestions and alternatives.
    • Utilize all customer care resources.
    • Offer to locate out of stock product from direct or from another store.
  • Assist in maintaining store merchandising and operational standards.
  • Uphold all company policy and procedures.
  • Maintain a high level of awareness and concern for Loss Prevention.
  • Facilitate the zones of the floor based on business needs.
Also may include:
  • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
    • Comment on items purchased.
    • Inquire if their purchase is a gift that will need to be wrapped.
    • Request the customer’s zip code or email address.
    • Ring transactions efficiently – issue a receipt.
    • Compare signatures on back of card and on the POS Screen.
    • Demonstrate knowledge of return policy.
    • Practice proper phone etiquette.
  • Perform all register functions.
  • Train new stylists on Register University.
  • Maintain cash wrap organization, cleanliness and restock.

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13 reviews
If you're a metropolitan hipster, Urban Outfitters has your outfit. The firm's 200 namesake stores -- mainly in the US, but also...