Free People Visual Sales Associate
Free People - New York, NY

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Visual Sales Manager (VSA) | Roles & Responsibilities

Reports To: Visual Manager & Store Manager

Objective: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring the profitability of the store.

  • The Visual Sales Associate is split between visual participation and selling. The division of time is based on store volume and split in the following three ways, depending on needs of the store and time of year:
    • 10 hours visual/30 hours sales
    • 15 hours visual/23 hours sales
    • 20 hours visual/20 hours sales
  • Exceed the customer’s service expectations by meeting the following responsibilities:
    • Build genuine relationships with customers.
    • Greet all customers upon entering the store.
    • Offer to hold items for the customer at the cash wrap or in the fitting room.
    • Determine the customer’s needs and offer suggestions and alternatives.
    • Utilize all customer care resources.
    • Offer to locate out of stock product from other stores.
  • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
    • Comment on all items purchased.
    • Inquire if their purchase is a gift that will need to be wrapped.
    • Request the customer’s phone number, zip code/email.
    • Utilize MPOS on transactions efficiently.
    • Ring transactions efficiently - issue a receipt.
    • Demonstrate knowledge of return policy.
    • Practice proper phone etiquette.
    • Perform all register functions.
    • Maintain cash wrap organization, cleanliness and restock.
    • Assist in maintaining store merchandising and operational standards.
    • Uphold all company policy and procedures.
    • Maintain a high level of awareness and concern for Loss Prevention.
  • Gain proficiencies in the following areas:
    • Contribute to upholding the overall aesthetic of the store.
    • Support the Visual Manager in the completion of all objectives with an increased accountability for standards, stock levels, placement of all product and display maintenance.
    • Assist in the communication of product knowledge and velocity items.
    • Adhere to all Typical Day guidelines.
    • Assist in maintaining store merchandising and operational standards.
    • Facilitate the zones of the floor based on business needs.
  • In addition, the Visual Sales Associate will:
    • Serve as a proactive mentor, teacher and problem solver for the sales team.
    • Set themselves apart as a leader consistently in all aspects of the brand, and all areas of the store environment.

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If you're a metropolitan hipster, Urban Outfitters has your outfit. The firm's 200 namesake stores -- mainly in the US, but also...