The Freight Broker Trainee (Broker Trainee) is a position designed to prepare individuals for a brokerage role where in depth knowledge of the truckload (TL) freight business, particularly around the TL coverage, pricing, carrier management and TL market is critical. In this role an individual will be learning about and being responsible for ensuring all aspects of the Company's truckload processes are operating at maximum potential, and that full truckload shipments are being covered for customers. This role is responsible for service product planning, implementation, and delivery and will regularly function in various truckload coverage, price quoting, dispatch and carrier relationship development capacities. Learning these functions is critical to developing truckload and industry/market expertise. By providing a superior coverage experience for the customer, the Broker Trainee both drives growth and develops industry skills important for success as a Freight Broker.
Responsible for the final decision on carrier selection and load tendering for every truckload shipment that is not covered using automated means. This is accomplished by calling carriers for every shipment received to negotiate coverage at the appropriate profit margin within the time allotted for the final pick up time of the load. This also includes setting the final pickup and delivery appointments, documentation of order comments, and communication and follow-up via the telephone to ensure the carrier performance meets the customer expectations.
Provides follow up communication to customers, Sales, and other Service Delivery or Carrier Specialists to communicate rationale for rate quotes for truckload shipments. Also communicates to explain capacity issues, market conditions, current market rates, and works with Corporate Analytics to focus quote and brokerage tools. Coordinates and communicates requirements and/or outcomes to various stakeholders throughout the business including customers, users, executives, management, etc
Acts as point of contact for carriers, and proactively follows up regularly to build relationships and to grow a registry of carrier companies who can provide broker truckload shipments at desirable rates. Contact existing suppliers (LTL, Cartage, TL, Partial TL, International, Offshore) to further develop partner relationships. Works to increase business while working to solidify existing business. Discuss and resolve any current issues. Research and develop new viable business segments.
Bachelor's degree in business or related field preferred; equivalent relevant experience may be considered in lieu of degree.
Prior work experience not required with bachelor's degree. Minimum of one year of relevant work experience in sales, logistics, brokerage will be considered in lieu of Bachelor's degree.
Sales skills with ability to qualify, close and develop new and existing business highly preferred.
Strong people skills with the ability to build relationships with customers.
Goal oriented and self-motivated to drive results.
Strong time management skills, organizational skills, and attention to detail.
Excellent written and verbal communication skills with ability to demonstrate appropriate phone and email etiquette.
Strong customer service skills, problem solving abilities and ability to multi-task.
Strong PC skills with working knowledge of MS Office products.
Ability to work in a fast-paced team environment with frequent distractions while maintaining positive attitude and focus on individual performance.
Freightquote.com - 19 months ago
Where should one go on the Web to find quotes for freight carriers? Freightquote.com, silly. The company rates, schedules, and tracks all...