Front Desk Agent
Cornerstone RPO - White Sulphur Springs, WV

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Essential Job Functions

Position: Front Desk Agent
Department: Front Desk/Operations-Accounting

Primary Responsibilities : ( guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
Check guests in and out according to hotel standards
Setting up and settling guest accounts
Maintain control of room keys
Schedule activities and accommodate special requests
Other projects or duties to meet guest needs

Secondary Responsibilities :
Maintain thorough knowledge of Hotel amenities and activities

Normal Working Hours : (Shift, days)
40 hour week, week-ends and holidays are required, some overtime and must be able to work flexible shifts

In order to be successful in this position, the ideal candidate must meet the following criteria
in addition to The Greenbrier Service Standards for All Employees.

Past Work Experience Requirements : (Type of work, number of years required, equivalent experience, etc.)
Previous experience working with the public and providing customer service
Prior hotel experience preferred

E ducational Requirements : (Degree/Certification, highest required/preferred, field of study)
High School Diploma or G.E.D.
2-4 years customer service experience in the hospitality industry
Pursuing hospitality or related degree preferred

Communication Skills Requirements : (Verbal: phone, in-person, group; Written: memos, documents)
Professional speech and ability to communicate effectively and pleasantly

Technical Requirements:
Basic computer skills
General knowledge of office and telephone procedures
Knowledge of basic accounting functions
Experience with Opera (Property Management System) is beneficial

Computer
Experience Software
Level
(Beginner, Intermediate, Advanced)
Word Processing
WORD
BEGINNER
Spreadsheet

Database

Programming

Calendars

Internet

Hardware Installation

Technical Skills
Skill Level (Beginner, Intermediate, Advanced)
Typing (WPM)
BEGINNER
Data Entry

Other

Location of Work
Yes

Yes

X
Indoors
Heated
X

Outdoors

Below Ground
Temp. Fluctuations
X

Elevated Areas
Personal Protec. Equip. Req

Work Postures

Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)

Standing
X

Sitting

Walking

Climbing

Bending/ Stooping

X

Overhead Reaching

Arm/Hand Movement

X

Hand/Eye Coordination

Other (Define)

Required Supervision : (Reports to, Supervision provided, number of people to supervise)
Reports to Front Desk Supervisor and Front Desk Manager
Must be able to work independently and make sound business decisions

Other Requirements :
Consistent demonstration of the Twelve Greenbrier Values
Commitment to the job
Flexible with regards to scheduling
  • Requirements are subject to change