Front Desk Agent
Renaissance Palm Springs Hotel - Palm Springs, CA

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Company Description:
Discover the Renaissance Palm Springs Hotel, located at the foot of the dramatic San Jacinto Mountains, where you will find sunshine and clear blue skies to draw you into this expansive Southern California retreat by day and surround yourself with the stars at night. Located near the Aerial Tram, casino and the Palm Springs Convention Center, our hotel in Palm Springs is the perfect destination for business and vacation travelers alike. With museums and theaters nearby, the whole family will enjoy our Palm Springs hotel. Our stylish onsite DATE restaurant and other nearby eateries provide a unique upscale experience. For the perfect way to relax during your vacation, enjoy a late-night swim near our private cabanas and outdoor firepits or treat yourself to a massage or other professional service at our Spa Del Sol.

Job Description:
Reports To: Front Desk Supervisor

Purpose of the Position:
To efficiently check a guest in or out of the hotel in a professional and competent manner.

Essential Job Functions:
Has complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
List and identify handicapped guests with room number and nature of handicap; assist persons with a disability.
Know how and where to post all charges.
Cordially greet all guests and handle guest registration and room assignments, accommodating special requests whenever possible. Assist in pre-registration and blocking of reservation when necessary.
Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them. Properly handle checks and credit cards received from the guest for payment of hotel charges in accordance with management company’s accounting and credit card policies and procedures.
Cordially handle guest check-ins and check-outs in a friendly and professional manner.
Know and follow cash handling procedures.
Properly receive money from guests for payment of hotel charges and make correct change.
Issue safety deposit boxes to guest when requested, using hotel’s policies and procedures.
Have knowledge of hotel rates and discounts.
Have working knowledge of reservations and procedures- take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and walk procedures.
Have knowledge of hotel property, hotel staff and hotel services with hours of operation. Give clear directions to hotel facilities for inquiring guests.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.

Comply with all applicable laws.

Marginal Functions:
Assist PBX with switchboard during their breaks.
Report to supervisor when supplies are needed.
Take baggage to guest’s rooms.

Job Knowledge, Skills and other Responsibilities:
Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service required.
Able to operate a computer.
Sit or stand for varying lengths of time, sometimes for long periods.
Use arithmetic to check totals and make correct change.
Read maps and give clear directions.
Memorize the hours of operation for the hotel facilities.
Operate the safelock equipment.
Efficiently operate the PBX and related equipment.
Lift up to 40 pounds, such as guests’ baggage.
Know and administer first aid.
Direct evacuation in an emergency.
Operate emergency equipment.

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