Welcome, check-in, and assist center day and overnight visitors and guests.
Accurately manage, create, or modify guest reservations for any AMC facilities as required.
Accurately and reliably oversee the cash handling and credit card transactions on both A.M & P.M and shifts.
Work hand in hand with management staff to monitor inventory, maintain general upkeep and increase sales in the retail stores.
Respond to any problems or special requests with a professional and friendly demeanor,
Answer all incoming phone calls and respond or transfer appropriately and professionally.
Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.)
Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support the club’s public service efforts.
Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.
Assist in the maintenance of the center’s appearance including informational brochures and resources at the main desk and associated areas and kiosks.
Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested.
Aid in the maintenance and upkeep of the Highland Center gear room.
Perform dinner and breakfast talks when needed
All AMC positions require excellent guest services skills and a demonstrated commitment to the goals of the organization. The Guest Services Agent should have a good working knowledge of the local area, have strong computer skills and must enjoy working with the public. This position requires strong attention to detail and the ability to multitask. Knowledge and experience in the White Mountain region is very helpful for this position.
Schedules and Benefits
The standard work schedule involves five days on and two days off. Shifts include a mix of morning, evening, and night shifts as scheduled by the supervisor. The position could be filled by part time employees sharing the hours. Candidates must be willing to work weekends, holidays, vacation periods, and any shift.
Some of the seasonal benefits include a voluntary medical plan, free skiing at Great Glen and Wildcat ski areas, free AMC membership, free use of AMC facilities, and special employee discounts.