At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise line industry, RCI is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative, award-winning fleet of ships visiting five continents, each offering adventurous ways to explore the globe, this is a great opportunity to let your career set sail.
We are currently seeking Front Desk Managers to join our team! This position will "Deliver the Wow" through industry leading service, while continuously striving to exceed hospitality industry standards. Potential candidates must have at least one year front of house supervisory experience in a hotel, resort or cruise line. More than 40,000 people have already selected Royal Caribbean International to be their employer and so should you!
Responsibilities include (but are not limited to):
Leading a team of individuals who will deliver focused, extraordinary customer service and proactively address guest feedback and provide guest resolution
Maintaining a detailed knowledge of guest ratings and comments for owning issues and coaching and mentoring team members
Responsible for: participating in boarding process and documentation review, balancing operational needs between Financial and Guest Services through good communication to optimize guest comments and ratings, training team members and responding to guest concerns in a considerate and professional manner
Assists in compiling shoreside reports as needed and meeting forecasted budget expectations
Maintains knowledge of ship's regular events and special functions to provide guests with accurate information
Through excellence in leadership, also consistently supporting Royal Caribbean International's Gold Anchor standards.
Minimum of one year front of house supervisory experience in hotel, cruise line or resort
Knowledge of principles and processes for providing exemplary customer service, ability to deal with guests in a patient and diplomatic manner
Ability to read, write and speak English clearly and distinctly
All international applicants must have the ability to obtain C1/D1 visa (and other relevant visas) when applicable
Must be physically able to participate in emergency life saving procedures and drills on board
Shipboard - Global