The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Accounting
Assists Administrative Assistant/Executive Director as appropriate
Compliance and Safety
Competently responds to all emergencies as directed
Demonstrates basic understanding of emergency call system and nurse paging system
Communication
Greets visitors immediately upon arrival
Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
Customer Service
Determines visitors needs in a timely manner
Offers refreshments (coffee, water, etc.) to visitors, where applicable
Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
Responds to resident requests in a timely manner
Manages doctor appointment book
Manages beauty and barber appointment book
Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
Facilities Maintenance
Keeps lobby clean and neat, free of clutter and trash
Oversees common bathroom, reporting soilages to housekeeping as appropriate
Reports any mal-functioning equipment to maintenance
Knowledge and Experience
Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
Maintains awareness of all daily activities (and changes)
Demonstrates full knowledge of the administrative staff, ownership, and management company
Sales
Promptly forwards inquiry calls to Marketing or designee
Properly documents and responds to marketing inquiries
Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
Represents the community with a positive attitude and pride when interacting with potential residents and families
Develops and practices the “30 second commercial" to be used when greeting visitors
Training
Participates in in-service trainings as required by state regulations
Miscellaneous
Assists with clerical work for all departments
Job Requirements
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION
High school diploma or equivalent certificate preferred.
Possesses expert knowledge of telephone system and capable of teaching others
SKILLS AND ABILITIES
Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
Maintains awareness of all daily activities (and changes)
Has full knowledge of the administrative staff, ownership, and management company
Possesses excellent verbal communication skills
Benchmark Senior Living - 7 months ago
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