Front Desk Supervisor (FT)
Starwood Hotels & Resorts Worldwide, Inc - Dana Point, CA

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Company

St. Regis Hotels & Resorts offers its elite clientele an experience beyond expectation. Founded by John Jacob Astor IV in New York City over a century ago, the distinctive trait of the St. Regis experience remains customized service and attention, coveted locations and luxurious design. St. Regis hotels and resorts can be found across the globe including locations like London, New York, Singapore, Bali – each is an entrance into a captivating world of seduction and a unique expression of its location. Past and future, rare and refined, there is no address like St. Regis. For more information on St. Regis Hotels & Resorts please visit www.stregis.com.

Location

The Best Address for beach, golf and spa - The St. Regis Monarch Beach was imaginatively conceived to envelop the senses, answer every desire and stir the soul. With its oceanfront allure, Tuscan style and timeless attentiveness, The St. Regis is California's only Forbes Five-Star and AAA Five-Diamond awarded resort. Guests can enjoy the rich amenities including our 18-hole oceanfront golf course with panoramic views and two holes adjacent to the beach; the private Monarch Bay Club, nestled along one of the most exclusive beaches in Southern California; the Forbes Five-Star Rated Spa Gaucin – their own place to revel in quiet moments of celebration; and epicurean experiences including the incomparable teaming of celebrated Chef Michael Mina and world-renowned designer Tony Chi at Stonehill Tavern. St. Regis Monarch Beach provides a beautiful southern California experience and is the perfect address for inspired abandon.

Department

Front Desk: The Front Desk is responsible for registering the guest into the hotel; assigning, balancing and swapping room allocations, ensuring methods of payment are collected and valid, posting missed charges and adjustments due to discrepancies, providing well informed knowledge of the entire resort’s operations, ensuring all rates are accurate, making guest reservations, following and delivering 5 Star 5 Diamond service standards on every interaction, controlling the guests’ experience and making indelible memories.

Job Description

POSITION PURPOSE
Act as an extension of designated departments by meeting and greeting visitors, answering and forwarding telephone calls and providing administrative support.

Responsible for augmenting hotel and departmental recognition and reputation by providing exceptional customer service for guests, visitors and callers.
Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a positive demeanor and excellent communication skills. You should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills. Responsibilities will include registering guests into the computer, verifying their reservation, address and credit information, promoting the Starwood Preferred Guest Program while providing recognition and benefits to all present members, and accepting payments for guests' accounts both at time of registration and checkout. As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents. You will also control entrance of safety deposit boxes, maintain all front desk related equipment and supplies as well as oversee the daily operation of the front desk; becoming an integral part of the guests hotel stay.

Requirements

Education
High school or equivalent education required. Bachelor’s Degree preferred.

Experience
Prior hotel experience required. Prior hospitality experience preferred.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Front Desk Supervisor (FT)
Company

St. Regis Hotels & Resorts offers its elite clientele an experience beyond expectation. Founded by John Jacob Astor IV in New York City over a century ago, the distinctive trait of the St. Regis experience remains customized service and attention, coveted locations and luxurious design. St. Regis hotels and resorts can be found across the globe including locations like London, New York, Singapore, Bali – each is an entrance into a captivating world of seduction and a unique expression of its location. Past and future, rare and refined, there is no address like St. Regis. For more information on St. Regis Hotels & Resorts please visit www.stregis.com.

Location

The Best Address for beach, golf and spa - The St. Regis Monarch Beach was imaginatively conceived to envelop the senses, answer every desire and stir the soul. With its oceanfront allure, Tuscan style and timeless attentiveness, The St. Regis is California's only Forbes Five-Star and AAA Five-Diamond awarded resort. Guests can enjoy the rich amenities including our 18-hole oceanfront golf course with panoramic views and two holes adjacent to the beach; the private Monarch Bay Club, nestled along one of the most exclusive beaches in Southern California; the Forbes Five-Star Rated Spa Gaucin – their own place to revel in quiet moments of celebration; and epicurean experiences including the incomparable teaming of celebrated Chef Michael Mina and world-renowned designer Tony Chi at Stonehill Tavern. St. Regis Monarch Beach provides a beautiful southern California experience and is the perfect address for inspired abandon.

Department

Front Desk: The Front Desk is responsible for registering the guest into the hotel; assigning, balancing and swapping room allocations, ensuring methods of payment are collected and valid, posting missed charges and adjustments due to discrepancies, providing well informed knowledge of the entire resort’s operations, ensuring all rates are accurate, making guest reservations, following and delivering 5 Star 5 Diamond service standards on every interaction, controlling the guests’ experience and making indelible memories.

Job Description

POSITION PURPOSE
Act as an extension of designated departments by meeting and greeting visitors, answering and forwarding telephone calls and providing administrative support.

Responsible for augmenting hotel and departmental recognition and reputation by providing exceptional customer service for guests, visitors and callers.
Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a positive demeanor and excellent communication skills. You should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills. Responsibilities will include registering guests into the computer, verifying their reservation, address and credit information, promoting the Starwood Preferred Guest Program while providing recognition and benefits to all present members, and accepting payments for guests' accounts both at time of registration and checkout. As a Front Desk Supervisor, you will assign specific tasks to Front Desk Agents as applicable and necessary as well as provide ongoing training and support to Front Desk Agents. You will also control entrance of safety deposit boxes, maintain all front desk related equipment and supplies as well as oversee the daily operation of the front desk; becoming an integral part of the guests hotel stay.

Requirements

Education
High school or equivalent education required. Bachelor’s Degree preferred.

Experience
Prior hotel experience required. Prior hospitality experience preferred.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Starwood Hotels - 2 years ago - save job - block
About this company
325 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...