Front Desk Supervisor

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Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key, Set up accurate accounts for each guest according to their requirements. Enter priority club rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have being met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Holiday Inn Express and Suite Los Angeles Downtown West is looking for extremely capable front office supervisor professionals. This will be once a life time opportunity for you to enter to soon will be the IHG franchisee leader in the future since we at Holiday Inn Express and Suite Los Angeles Downtown West Choose to work with a team of elite versus a group of personnel that comes and go. If you are that special professional that have the quality, we do welcome the journey with you.