Front Desk Supervisor
Renaissance Palm Springs - Palm Springs, CA

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Company Description:
Renaissance Palm Springs is a beautiful destination resorts with 410 rooms.

Job Description:
FRONT DESK SUPERVISOR

Department: Front Office (Rooms Division)

Supervisor: Front Office Manager

DUTIES:
To supervise the front desk associates and functions; train the associates, manage the room inventory and insure guest satisfaction; operate PBX equipment and efficiently budget labor and controllable expenses.

I. PERSONAL CHARACTERISTICS:
1. Appearance: Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle and jewelry, neatly trimmed beard or mustache, if applicable.

2. Behavior: Friendly, positive, professional, interested in job and guests, wants to learn, team oriented, service oriented.

3. Basic Skills: Honest, loyal, dependable, organizational and planning skills, management and supervisory skills, basic math.

4. Communication Skills: Good grammar, strong verbal skills, legible handwriting, able to communicate accurately and effectively in verbal and written form with guests and associates, high degree of verbal communication.

5. Other: Leadership capabilities, understanding of guests’ needs and desires, adaptable to change.

II. JOB KNOWLEDGE, SKILLS, AND OTHER REQUIREMENTS:
1. Previous Experience: Previous front desk clerk and supervisory duties, money handling, computerized Front Office Management System.

2. Special Skills: Ability to solve guest and associate problems, salesmanship, training ability of desk clerks, attention to detail, observant, responsible.

3. Product Knowledge: Hotel room procedures, hotel facilities.

4. Other: Ability to work well under pressure, familiarization of other front office procedures, and knowledge of city.

III. DEVELOPMENT:
Peer Positions: Bell Captain

Next Level: Front Office Manager

Cross Training: Reservations, PBX, bell service, concierge, housekeeping.

ZipRecruiter - 19 months ago - save job - block
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