Front Desk Supervisor at the Sheraton Crescent Starwood Hotels & Resorts Worldwide, Inc -
Phoenix, AZ
This job posting is no longer available on Starwood Hotels.
Company
Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the industry. We are proud of who we are and happy to share some of those details with you. We are relatively young company; however we have a history full of stories of growth, innovation, and triumph. We are fortunate enough to have a rich history from each of our unique brands, and are proud of the heritage they represent.
Starwood Hotels & Resorts brings together some of the strongest and most well-recognized brands in the hospitality industry. Each brand offers a distinctive experience to guests and presents a unique opportunity for associates: Sheraton, Four Points by Sheraton, W Hotels, the Luxury Collection, Le Meridien, Aloft, element, Westin Hotels & Resorts and St Regis Hotels & Resorts - these are Starwood Hotels & Resorts.
We have a well thought-out business philosophy that has served us well in the past, and the future looks bright as our company improves and grows.
Location
The freshly renovated Sheraton Crescent Hotel is centrally located off the I-17 freeway in Phoenix. Our Guests' can relax in one of our 342 guest rooms or multiple types of suites, each furnished with the new Sheraton Sweet Sleeper™ Bed. We also offer the Sheraton Club Lounge conveniently located on preferred floors. In the Club Lounge, our Guests' will find a relaxing, upscale space that offers complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options. Our diverse, state-of-the-art meeting facilities offer the perfect choice for any event. We have two elegant ballrooms - the Crescent which can accommodate up to 1,000 guests and the Phoenix which can host up to 500 guests. Additional space is available in the tropical Phoenix Garden and Patio, the tented Pavilion, and Crestview, a unique themed space for nearly 100 guests. We also have an in-house fitness club, an outdoor pool featuring a 166-foot water slide, and extensive fitness and recreational options, including basketball, tennis and volleyball courts.
A warm and memorable stay at the Sheraton Crescent Hotel is highlighted by our food and beverage choices: Coyote Café offers a selection of breakfast bakeries and specialty coffees in a quaint café setting; the seasonal Cabana Bar is conveniently located poolside for our Guests' comfort; Indigo Lounge provides a relaxed and casual environment for our Guests' relaxation; and the Indigo Bistro a casual breakfast, lunch, and dinner outlet that features Southwestern cuisine and comfortable service. It's all here at the Crescent - come and see it for yourself!
Department
Job Description
Front Desk Supervisor
Non-Exempt / Full Time
The Sheraton Crescent offers Full Time Associates outstanding benefits!
Join the Front Desk at the Sheraton Crescent and learn why Life is Better When Shared. This service professional will be responsible for creating a lasting impression for our guests. The Front Desk Supervisor will play many critical roles to enhance the guests' experience. This individual will demonstrate initiative to lead and provide ongoing training and support to Front Desk Agents. Through hands on supervision, this individual will manage the work environment to ensure maximum efficiency while maintaining guest service standards. Responsibilities include registering guests into the computer, promoting the Starwood Preferred Guest Program, and processing payments for the guests' accounts.
The most suitable Front Desk Supervisor will have previous supervisory experience, combined with a minimum of 2 years hands-on Front Desk exposure. Excellent customer service skills essential. Prior hotel operations experience a plus, but not required. Selected candidate will have proficiency in Microsoft Office and understanding of Galaxy/Light Speed (or other similar hotel property management system). Flexibility of schedule including days, evenings, weekends, and holidays required. If you thrive on being one of the first points of contact for our guests and you enjoy setting that positive tone for their visit, then this is the one for you to check out now! Equal Opportunity Employer M/F/D/V
Does this sound like the guest service opportunity for you? Apply now while you're thinking about it - please follow the on-line application instructions for this opportunity at www.starwood.jobs.
If you currently work at a Starwood property, please visit your Human Resources office to obtain the instructions for submitting your transfer paperwork.
Requirements
POSITION PURPOSE
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
ESSENTIAL FUNCTIONS
AVERAGE % OF TIME
30% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
20% Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
20% Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
15% Provide ongoing training and support to front desk agents.
10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
5% Maintain all front desk related equipment and a par stock of supplies.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Maintain a daily log of all guests' opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
Follow-up on credit opportunities.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Position requires walking and giving direction most of the working day. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, FAX machines, photocopiers, and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required.
Experience
Two years hotel front desk experience required. Supervisory experience preferred.
Licenses or Certificates
Not applicable.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Front Desk Supervisor at the Sheraton Crescent
Company
Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the industry. We are proud of who we are and happy to share some of those details with you. We are relatively young company; however we have a history full of stories of growth, innovation, and triumph. We are fortunate enough to have a rich history from each of our unique brands, and are proud of the heritage they represent.
Starwood Hotels & Resorts brings together some of the strongest and most well-recognized brands in the hospitality industry. Each brand offers a distinctive experience to guests and presents a unique opportunity for associates: Sheraton, Four Points by Sheraton, W Hotels, the Luxury Collection, Le Meridien, Aloft, element, Westin Hotels & Resorts and St Regis Hotels & Resorts - these are Starwood Hotels & Resorts.
We have a well thought-out business philosophy that has served us well in the past, and the future looks bright as our company improves and grows.
Location
The freshly renovated Sheraton Crescent Hotel is centrally located off the I-17 freeway in Phoenix. Our Guests' can relax in one of our 342 guest rooms or multiple types of suites, each furnished with the new Sheraton Sweet Sleeper™ Bed. We also offer the Sheraton Club Lounge conveniently located on preferred floors. In the Club Lounge, our Guests' will find a relaxing, upscale space that offers complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options. Our diverse, state-of-the-art meeting facilities offer the perfect choice for any event. We have two elegant ballrooms - the Crescent which can accommodate up to 1,000 guests and the Phoenix which can host up to 500 guests. Additional space is available in the tropical Phoenix Garden and Patio, the tented Pavilion, and Crestview, a unique themed space for nearly 100 guests. We also have an in-house fitness club, an outdoor pool featuring a 166-foot water slide, and extensive fitness and recreational options, including basketball, tennis and volleyball courts.
A warm and memorable stay at the Sheraton Crescent Hotel is highlighted by our food and beverage choices: Coyote Café offers a selection of breakfast bakeries and specialty coffees in a quaint café setting; the seasonal Cabana Bar is conveniently located poolside for our Guests' comfort; Indigo Lounge provides a relaxed and casual environment for our Guests' relaxation; and the Indigo Bistro a casual breakfast, lunch, and dinner outlet that features Southwestern cuisine and comfortable service. It's all here at the Crescent - come and see it for yourself!
Department
Job Description
Front Desk Supervisor
Non-Exempt / Full Time
The Sheraton Crescent offers Full Time Associates outstanding benefits!
Join the Front Desk at the Sheraton Crescent and learn why Life is Better When Shared. This service professional will be responsible for creating a lasting impression for our guests. The Front Desk Supervisor will play many critical roles to enhance the guests' experience. This individual will demonstrate initiative to lead and provide ongoing training and support to Front Desk Agents. Through hands on supervision, this individual will manage the work environment to ensure maximum efficiency while maintaining guest service standards. Responsibilities include registering guests into the computer, promoting the Starwood Preferred Guest Program, and processing payments for the guests' accounts.
The most suitable Front Desk Supervisor will have previous supervisory experience, combined with a minimum of 2 years hands-on Front Desk exposure. Excellent customer service skills essential. Prior hotel operations experience a plus, but not required. Selected candidate will have proficiency in Microsoft Office and understanding of Galaxy/Light Speed (or other similar hotel property management system). Flexibility of schedule including days, evenings, weekends, and holidays required. If you thrive on being one of the first points of contact for our guests and you enjoy setting that positive tone for their visit, then this is the one for you to check out now! Equal Opportunity Employer M/F/D/V
Does this sound like the guest service opportunity for you? Apply now while you're thinking about it - please follow the on-line application instructions for this opportunity at www.starwood.jobs.
If you currently work at a Starwood property, please visit your Human Resources office to obtain the instructions for submitting your transfer paperwork.
Requirements
POSITION PURPOSE
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
ESSENTIAL FUNCTIONS
AVERAGE % OF TIME
30% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
20% Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
20% Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
15% Provide ongoing training and support to front desk agents.
10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
5% Maintain all front desk related equipment and a par stock of supplies.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Maintain a daily log of all guests' opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
Follow-up on credit opportunities.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Position requires walking and giving direction most of the working day. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, FAX machines, photocopiers, and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required.
Experience
Two years hotel front desk experience required. Supervisory experience preferred.
Licenses or Certificates
Not applicable.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Starwood Hotels - 13 months ago
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