Front Office Agent
Richfield Hospitality - El Paso, TX

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Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.
Doubletree El Paso Downtown/CityCenter hotel in the heart of downtown El Paso, just off I-10 is conveniently located in the museum District across from the Convention & Performing Arts Center and City Hall. Our modern, full service hotel is close to everything, only 10 minutes from El Paso International Airport (ELP) and 12 blocks from the International Bridge to Ciudad Juarez, Mexico. The Sun Bowel and UTEP , Fort Bliss, and Beaumont Army Medical Center are also only minutes from the Doubletree Hotel.
The Front Office Agent will perform a combination of duties mainly related, but not limited to the check-in and check-out of guests, contributing to the overall positive guest experience.

Essential Duties and Responsibilities
Register and assign rooms to guests.

Issue room key and escort instructions to Bell Attendant or directly to guests as appropriate.

Receive and deliver messages.

Answer inquiries pertaining to hotel services, registration of guests and other available services.

Keep records of room availability and guest accounts.

Calculate bill, collect payment and make change for guests.

Make, confirm, and cancel reservations for guests, as needed.

Post charges for room, food, liquor, telephone, and other incidental charges.

Make restaurant, transportation or entertainment reservations for guests as needed.

Accurately maintain and balance cash bank.

Performs other duties as assigned by Supervisor.

Eligible for Incentive:

Required Skills and Requisites
Must possess considerable knowledge of computer systems for registration, reservations and back-up systems.

Must have strong customer service skills.

Must have strong verbal and written communication skills.

  • Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
High School Diploma required.

Minimum of three months customer service experience, preferably in the hospitality industry.

Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.

Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.

Must be able to work a varied schedule that may include evenings, nights, and weekends.
At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

Richfield Hospitality - 22 months ago - save job - block
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