Front Office Agent
Wyndham Worldwide - Irvine, CA

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1209179

Description

Located in the heart of Orange County, our hotel's location is near John Wayne Orange County Airport, beautiful beaches and a variety of shopping and dining options.

The

Wyndham Irvine

  • Orange County Airport hotel is a full-service facility where guests can gain points toward Wyndham Rewards.
Corporate guests appreciate that we're just minutes from Allergan, Canon, Deloitte & Touche, Broadcom and UC Irvine. Since our hotel is near the Orange County Airport, we offer a complimentary shuttle service to the airport and area businesses.

If you have a free afternoon, visit a beautiful, southern California beach. Our hotel is a short drive from Newport Beach and Laguna Beach. Patrons can shop at South Coast Plaza and Fashion Island or see a show at the Orange County Performing Arts Center. Families are happy to know that Disneyland® Theme Park is less than 13 miles from our hotel's location.

While in Irvine, CA, our guests enjoy such amenities as an indoor pool, sundeck, multi-use sports court and a Fitness Center with personal TVs on each machine. Our guest stay connected with free high-speed, wireless Internet access.

Qualifications

MUST HAVE PREVIOUS HOTEL FRONT DESK EXPERIENCE!

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy

Education & Experience

:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
Physical requirements

:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
Fundamental Requirements

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

Job

Hotel/Resort Operations

Primary Location

United States of America- California-Irvine

Employee Status

Regular

Schedule

Full-time

Organization

Wyndham Hotel Group

Job Posting

Dec 3, 2012, 12:37:01 PM

About this company
84 reviews
Wyndham Worldwide Corporation is a hospitality company engaged in offering individual consumers and business customers a range of...