Front Office Assistant
Audigy Group - Richland, WA

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Front Office Assistant Dental has an essential role in patient interaction. Front Office Assistant greets patients and prepares them for their appointments, receives and distributes office mail and e-mail, answers phones, communicates patient arrivals, coordinates schedules, and manages administrative records.


Develops and maintains doctor/hygienist schedule to meet practice goals.

Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.

Greet and check patients in and out for and after treatment.

Educate and consult patients discussing treatment needs and presenting treatment plans.

Make pre-treatment financial arrangements with patients.

Responsible for billing dental insurance, posting payments, and claim estimations.

Follows office procedures for patient referrals.

Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.

Monitoring broken appointments

Engineering the schedule

Keeping a calendar of all office and doctor activities

Sending recall and appointment cards



Printing, highlighting and distributing the daily schedule

Keeping call lists for patients who need to schedule

Making outgoing calls to patients to schedule

Confirming appointments

Generating the day sheet

Balancing the day and closing out the month

Generating and working the 3-Day Report

Monitoring petty cash in the office

Backing up the computer

Inactivating patients

Preparing for huddle

Setting up and maintaining the interoffice mail center


Previous Front Office Dental

Computer proficiency and the ability
to learn new programs to include Microsoft Office Suite


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