Front Office Assistant
Saratoga Hospital - Saratoga Springs, NY

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Provides clerical support for the department.

Supports all modality clerical functions and facilitates the departmental and Radiologists’ needs. Serves as a receptionist for the department.

Data entry of patient orders, verification of tests and auditing.


Primary Job Responsibilities

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.

Greets patients in a timely, accurate manner, ensuring that each patient’s insurance is verified and scripts are accurate. Processes ABNs when necessary.

Accurately orders Medical Imaging exams in the Meditech system.

Communicates with physician's offices regarding additional information required on exams needing correction or completion.

Faxes and documents critical findings. Follows hospital and laboratory policies pertaining to HIPAA compliance.

Follows hospital medical report release in creating and delivering patient reports and images (CDs).

Receive and forward phone calls to appropriate staff.

Weekend and evening staff calls the on-call techs in MRI and Nuclear Medicine whenever required.


Additional Responsibilities

Orders supplies as needed.

Administers service recovery program for Medical Imaging


Supervisory Responsibilities


Minimum Qualifications

Education, Training & Experience

High school graduate or equivalent is required.

Medical terminology is preferred.

Knowledgeable of personal computers, MS Office and spreadsheets is required.

Certifications / Licensure



Required Skills, Abilities and Attributes

Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.

Must be able to multitask while remaining professional, focused, composed and positive.

Excellent customer service skills and must display integrity, friendliness and compassion.

Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.

Must be able to demonstrate effective and appropriate written and oral communication skills.

Ability to take and follow direction in a positive and appropriate manner.


Must be flexible


Takes initiative and embraces new opportunities to grow both personally and organizationally.

Must be efficient and effective in the use of resources.

Basic computer skills.

Saratoga Hospital - 17 months ago - save job
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