Front Office Coordinator
ProActive Physical Therapy Centers - Pearland, TX

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DESCRIPTION

Are you tired of not being appreciated for the work you do? Do you enjoy working in a fun-loving, fast-paced environment where people are a priority and your opinion is valued? Our company is expanding through a growing reputation for quality and customer satisfaction. We're adding new staff and raising the expectations of our existing team and will soon be positioned to have a regional presence providing services to hundreds of patients daily.

As a Front Office Coordinator, you'll ensure all patients make appointments 100% of the time without having to call back at a later date, work as a team to maintain an arrival rate of 90% or greater, call new patients within 24 hours to schedule initial evaluations, enter patient data with 95% accuracy, answer incoming calls within 3 rings, collect 100% on co-pays or input an acceptable reason, verify insurance and obtain authorizations prior to patient arrival and greet all scheduled patients by name and with eye contact.

You will provide input to create a pleasant team atmosphere that will emphasize service, friendliness and customer satisfaction and the patients will rave about what "fun" they had while being treated at our facility. Two years from now we'll look back and you will be a key hero who helped transform our business.

If you feel you have the relevant skills and experience as outlined above please click on the link below and fill out the application on line.

DUTIES

SUCCESS FACTOR SNAPSHOT
1.1All new patients are contacted within 4
business hours of receipt of prescription via
fax. All new patients are scheduled within 48
hours of first contact (unless by their choice or
if prescription is received prior to surgery
date); if unable, Director must be notified.
1.2Front door collections at 100% or input an
acceptable reason why not
1.3Ensure all patients make appointments 98% of
the time (unless discharged that day) without
having to call back at a later date
1.4Answer incoming calls within 3 rings with a
friendly tone of voice
1.5Work as a team to maintain an arrival rate of
90% or greater
1.6Enter patient data with 95% accuracy
1.7Verify insurance and obtain authorizations
prior to patient arrival
1.8Greet all scheduled patients by name and with
eye contact

ROLES AND RESPONSIBILITIES

2.1Greet all visitors with a smile. Addresses them by name or asks for their name.
2.2Answer all incoming calls with a friendly tone of voice and a smile.
2.3Confidently answer inquiry calls about the clinic and what it has to offer.
2.4Route calls appropriately.
2.5Keep waiting room in a neat and orderly fashion.
2.6Maintain a professional appearance during business hours.
2.7Maintain excellent internal communication
2.8Maintain excellent external communication
2.9Confidently assists patients.
2.10Collect money from patients due ProActive Physical Therapy Centers (this does not include collecting from insurance companies)
2.10.1 Collects all patient co-payments, deductibles and payments.
2.10.2 Reconcile collected vs. day sheet vs. deposit with 100% accuracy.
2.11Promote the value of ProActive Physical Therapy Centers services
2.12Maintain schedule.
2.12.1Schedule patients
2.12.2Enforce patient compliance to scheduled appointments.
2.12.3Insure patients arrive as scheduled
2.13Check in patients. Makes sure PT flag is flipped and patients begin care within five (5) minutes of scheduled appointment time. Responsible to notify treating therapist if patient has not been communicated with during this time frame.
2.14Maintain patient confidentiality
2.15Handle Administrative tasks
2.15.1Register patients.
2.15.2Verify and Authorize Insurance
2.15.3Prepare the New Patients' charts.
2.15.4Enter data without error
2.15.5Review completed paper work, ensures that all required information is provided.
2.15.6Perform secretarial / Front Office Coordinator tasks related to the Clinic's operation as directed by the Clinic Director
2.15.7Provide secretarial services for the professional staff if required
2.15.8Prepare, organize and coordinate charts.
2.15.9Record daily and weekly stats.
2.15.10Proficient with basic computer, fax, copier and telephone operation.
2.15.11Word-process all necessary documents.

QUALIFICATIONS

Ideal candidate will have experience working in a medical/dental practice
Proficient with basic computer, fax, copier and telephone operation.
Word processing skills SUCCESS FACTOR SNAPSHOT
1.1All new patients are contacted within 4
business hours of receipt of prescription via
fax. All new patients are scheduled within 48
hours of first contact (unless by their choice or
if prescription is received prior to surgery
date); if unable, Director must be notified.
1.2Front door collections at 100% or input an
acceptable reason why not
1.3Ensure all patients make appointments 98% of
the time (unless discharged that day) without
having to call back at a later date
1.4Answer incoming calls within 3 rings with a
friendly tone of voice
1.5Work as a team to maintain an arrival rate of
90% or greater
1.6Enter patient data with 95% accuracy
1.7Verify insurance and obtain authorizations
prior to patient arrival
1.8Greet all scheduled patients by name and with
eye contact

ROLES AND RESPONSIBILITIES

2.1Greet all visitors with a smile. Addresses them by name or asks for their name.
2.2Answer all incoming calls with a friendly tone of voice and a smile.
2.3Confidently answer inquiry calls about the clinic and what it has to offer.
2.4Route calls appropriately.
2.5Keep waiting room in a neat and orderly fashion.
2.6Maintain a professional appearance during business hours.
2.7Maintain excellent internal communication
2.8Maintain excellent external communication
2.9Confidently assists patients.
2.10Collect money from patients due ProActive Physical Therapy Centers (this does not include collecting from insurance companies)
2.10.1 Collects all patient co-payments, deductibles and payments.
2.10.2 Reconcile collected vs. day sheet vs. deposit with 100% accuracy.
2.11Promote the value of ProActive Physical Therapy Centers services
2.12Maintain schedule.
2.12.1Schedule patients
2.12.2Enforce patient compliance to scheduled appointments.
2.12.3Insure patients arrive as scheduled
2.13Check in patients. Makes sure PT flag is flipped and patients begin care within five (5) minutes of scheduled appointment time. Responsible to notify treating therapist if patient has not been communicated with during this time frame.
2.14Maintain patient confidentiality
2.15Handle Administrative tasks
2.15.1Register patients.
2.15.2Verify and Authorize Insurance
2.15.3Prepare the New Patients' charts.
2.15.4Enter data without error
2.15.5Review completed paper work, ensures that all required information is provided.
2.15.6Perform secretarial / Front Office Coordinator tasks related to the Clinic's operation as directed by the Clinic Director
2.15.7Provide secretarial services for the professional staff if required
2.15.8Prepare, organize and coordinate charts.
2.15.9Record daily and weekly stats.
2.15.10Proficient with basic computer, fax, copier and telephone operation.
2.15.11Word-process all necessary documents.

ProActive Physical Therapy Centers - 16 months ago - save job - block
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