Front Office Lead
Concentra Inc. - Cherry Creek, NY

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Relying on experience and working under general supervision, performs any combination of non-routine and complex clerical duties requiring specific technical and general knowledge of systems an/or procedures in accordance with Concentra policies and procedures and applicable regulations.

  • Greets patients and visitors and directs them accordingly.
  • Obtains authorization as needed to process patients for services needed.
  • Admits patients into OccuSource or manually in accordance with client company protocols.
  • Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
  • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
  • Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employers protocols.
  • Files paperwork, medical records and correspondence according to defined company procedure.
  • Maintains inventory of office supplies and printed forms.
  • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
  • Follows HIPAA guidelines and safety rules as outlined in training received.
  • Attends center staff meetings..
  • Participates in ongoing training.
  • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
  • Assists Center Administrator in managing daily administrative functions.
  • Completes understanding and ability to perform in all aspects of front office. operations.
  • Effectively trains and guides new front office staff.
  • Independently resolves center operation challenges without direction.
  • Performs other duties, as assigned.
Concentra's Data Protection Commitment
  • Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
  • Every Concentra colleague has the responsibility to adhere to data protection principles.
  • If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Required Skills

Required Experience

  • High school graduate or equivalent.
  • 1 2 years’ experience in a medical office environment
  • Knowledge and application of charge entry functions, charge entry review and charge posting.
  • Excellent customer service and communication skills.
  • Fast paced, deadline-oriented office environment.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information.

Concentra is an Equal Opportunity Employer M/F/Disability/Veteran

About this company
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Concentra Managed Care, Inc. is the leading provider of healthcare management and cost containment services to the workers' compensation,...