Front Office Manager
Autograph - Miami Beach, FL

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This is a franchise job posting,

Front Office Manager, Marriott Autograph Blue Moon & Winterhaven Hotels, South Beach Miami FL

.

Please do not apply for this job online. Please contact the property directly at

305-673-2262

or via email at

marco.fuentes@urgohotels.com

.

Sincerely,

Aon Hewitt

Talent Acquisition Solutions

Recruiting Operations and Delivery on behalf of Marriott International, Inc.

JOB SUMMARY:
Title:
FRONT OFFICE MANAGER

Manage, administer, and supervise all guest services and front desk areas, in order to maintain company and brand standards, and to maintain the highest level of courteous, professional and efficient service to all guests.

ADMINISTRATIVE

·

Thorough knowledge of all front desk and guest services department operations and individual job requirements.

·

Interview and assist in making hiring decisions.

·

Manage all scheduling and training programs of front desk staff.

·

Monitor associate performance and encourage improvement.

·

Ensure effective departmental communication and

information

systems through logs, department meetings, and hotel meetings.

·

Read correspondence, and direct staff according to

information

obtained.

·

Maintain Business Center and assist guests as needed.

·

Drive van and shuttle guests to/from airport as needed.

·

Participate in Manager on Duty coverage program requiring weekend stay-over.

FINANCIAL

·

Assist GM in developing hotel budget and capital expenditure plans.

·

Utilize budgets to obtain financial objectives.

ASSOCIATE RELATIONS

·

Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.

·

Be readily available & approachable for all team members.

·

Take proactive approaches when dealing with associate concerns.

·

Extend professionalism and courtesy to team members at all times.

·

Celebrate and foster decisions that result in successes as well as failures.

ASSOCIATE DEVELOPMENT

·

Develop cross-training opportunities throughout the hotel and within company.

·

Assist team in understanding AOS/ GSS results, developing game plans to attack need areas.

·

Complete development plan for staff focusing on continual learning.

·

Ensure orientations for new team members are thorough and completed in a timely fashion.

·

Know hotel emergency plan, train, and implementation.

GUEST RELATIONS

·

Be readily available/ approachable for all guests.

·

Take proactive approaches when dealing with guest concerns.

Follow property specific second effort and recovery plan.

·

Ensure staffing levels allow team members to exceed guest needs.

·

Extend professionalism and courtesy to guests at all times.

EOE M/F/D/V

Marriott - 19 months ago - save job - block
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