Front Office Manager
Costa d'Este - Vero Beach, FL

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A person who enjoys autonomy within broadly defined guidelines.
  • Individuals who enjoy working at a property that develops people for promotion.
  • Someone who wants to join a very progressive company.
  • An individual who enjoys selling room upgrades and return reservations.

  • Scope of this Position
    • Requires a minimum of 2 year(s) of hospitality Front Office management experience.

    • Must be a citizen of this country or possess a valid work permit.
    Technical Requirements:
    • Ability to motivate Front Office & Reservations Employees to continuously upsell.
    • Familiar with Front Office/Reservations, night audit and bell person training techniques.
    • Experience consistently outperforming competitive properties.
    • Track record training, cross training and developing employees for promotions.
    • Verifiable record improving guest service and satisfaction.
    • Understand scheduling to optimize financial performance while meeting employee scheduling.
    • Track record resolving customer complaints to benefit of guests and the property.
    • Assure guest expectations are exceeded through proper employee training.
    • Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
    Managerial Requirements:
    • Clear, concise written and verbal communication skills.
    • Demonstrate team building experience.
    • Demonstrate ability to lead by example.
    • Build morale and spirit.
    • Participative management style.
    • Abilities to inspire, train, and develop people for promotion.
    • Experience communicating, training, and managing multi-lingual staffs.
    • Experience training and cross-training employees.
    • Instill a guest service attitude in all employees.
    • Instill a "can-do" attitude in employees.
    • Coach employees how to resolve and de-escalate conflicts.
    • Instill a calm, organized approach in all situations.
    Business Skills:
    • Strong technical skills.
    • Excellent time management skills.
    • Strong organizational skills.
    • Excellent knowledge of computers.
    • Strong customer service orientation and skills.
    • Excellent listening skills.
    • Exceptional detail in follow-up.
    • Resolve problems.
    • Assume responsibility/accountability.
    Educational Requirements:
    • AA/AS Two year degree.

    Compensation Salary Based on experience

    Benefits Paid Time Off 10 days per year
    • Medical Insurance
    • Dental Insurance
    • Disability Insurance
    • Life Insurance
    • Vision Insurance
    • Matching 401-k
    • Educational Assistance
    • Company Hotel Travel Discounts
    • An Equal Opportunity Employer
    • We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.