Front Office Manager
HP Hotels, Inc. - Oklahoma City, OK

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About Us:
A great opportunity to join the HP Hotel Management family. HP Hotel Management is a growing national hotel development and management company. Cambria Suites Oklahoma City is an airport property, situated in Oklahoma's Capitol City.
We are currently seeking a highly motivated individual to join our team as a Front Office Manager . The Front Office Manager is responsible for hiring and supervising the front desk of the hotel. The Front Office Manager reports directly to the General Manager.
1. JOB TITLE: Front Office Manager
2. DEPARTMENT: Front Desk
RESPONSIBILITY: Supervise and administer the operation of the
Front Desk.

a. Interview and recommend candidates for hire in the Front Desk
b. Participate in the orientation of each new Front Desk employee,
completing the appropriate orientation paperwork.
c. Coach and counsel employees at the Front Desk in a positive
fashion to produce improved work performance.
d. Recommend disciplinary action for violations of employee conduct
policy and poor performance of essential tasks. Complete
documentation on disciplinary situations for approval by the
Assistant General Manager and/or General Manager.
e. Maintain an effective training program to ensure that all new
employees are properly equipped to execute their jobs. Personally follow up with new employees with roll playing and testing to ensure they are receiving the proper training.
f. Prepare work schedules to efficiently handle expected business
g. Be proficient in all Front Desk operations. Set standards through
providing leadership by example. The Front Office Manager
should spend a major portion of his or her time actually working
the Front Desk.
h. Occasionally prepare bank deposit when called to do so by the
Assistant General Manager and/or General Manager.
i. Ensure that employees follow proper clock-in procedure. Monitor
hours worked to prevent overtime. Approve time cards for Front Desk employees weekly.
j. Maintain sufficient levels of supplies for the operation of the Front
Desk and the Pantry. Use proper purchase order procedure when
Purchasing items.
k. Complete Income Audit checklist for each days work. Verify that
all work by the Front Desk Clerks and Night Auditor has been done
correctly and is accurate.
l. Transmit daily VISA/MasterCard sales to the credit card processing company through the electronic terminal. Ensure that all charges and credits transmitted balance to the day's work and paper vouchers.
m. Process other credit cards and send on a daily basis. Match
payments to cards in City Ledger. Maintain batches until paid. Balance batches to ledger card on a daily basis.
n. Accounts Receivable: Ensure that all invoices are mailed daily and documented on A/R Trace Sheet with copies of invoice and statement filed in the A/R Binder. Balance A/R binder with Opera every 3 days to ensure accuracy.
o. Assist with the collections effort on any accounts that are 30 days or more past due. Coordinate with the General Manager or Assistant General Manager on accounts that are more than 60 days past due for stronger measures.
p. Handle bad checks and credit card chargebacks. All incidences are to be processed through the Front Desk machine and maintained in the appropriate file until resolved. Aggressive action is to be taken to resolve the problem credit cards and collect on the bad checks.
q. Research past bills for guests and send copies of receipts to guests requesting them (only when you are sure that it is the person who registered for the room.) Require the guest request in writing with a signature when you are unsure.
r. Supervise the Night Auditors. Interview and recommend new candidates for hire. Maintain an effective training program. Monitor their performance. Coach and counsel Night Auditors for improved performance as necessary. Recommend disciplinary action to the General Manager if necessary.
s. Coordinate front desk schedules and be on call and available to the front desk in high occupancy periods and when no associates are available or a no show.
t. Ensure that all Cambria Suites Brand Standards are being implemented and enforced to affect an Outstanding QA score.
U. Actively train and lead the front desk team by example to ensure
that Cambria Suites Guest Service scores meet or exceed desired goals.
v. Oversee and assist in group arrivals and departures for a smooth and professionally run operation.
w. Solely responsible for Priority Club billing and reimbursements to be completed on a weekly basis.
x. Coordinate placement of VIP in-room amenities.
5. REPORTS TO: General Manager

Employees must meet these minimum requirements:
Educational Skills
Type of Education: HS Diploma
Level of Education: Grade 12
Job Experience Level of Experience: 6 months
Communication Skills
Speak English, Read English, and Write English
Physical Activities and Requirements
Normal Work Position
Standing Lifting
Sitting Bending Walking

Minimum Weight Employee must be able to lift:
10 pounds
Care of Equipment: Frequent
Safety of Others: Frequent
Guest Contact: Frequent
Confidential Data: Frequent
Decision Making: Frequent
Supervisory Capacity: Frequent

Sensory Requirements:
Sight: partial
Hearing: full

HP Hotels, Inc. - 19 months ago - save job