Front Office Manager
Holiday Inn Wall Street - New York, NY

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Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and
    minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.
Position Requirements
  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.
Work Environment and Context
  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Hersha Hospitality Management - 12 months ago - save job - block
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