Front Office Manager
Hyatt - New Orleans, LA

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This position is managed by a Hyatt franchise partner, not Hyatt Hotels Corporation. The management company for this property will be communicating the status of applicants submitted.
This position is responsible for the operation and coordination of all activities associated with leading the Front Office,
        including, but not limited to managing the process and staff of the: Front Desk, PBX, Night Auditor and Bell Desk, with indirect leadership of Reservations and Valet Parking. Additional responsibilities will include management of the department

        's operating budget, hiring and disciplining staff, planning and scheduling of events/staff, development and training of staff, creating action plans to achieve hotel goals and/or results, mentoring the management team and staff of Front Office. As a department manager, one will have to attend weekly leaders meetings, communicate with other hotel departments and provide direction and leadership for all to follow as it relates to the guest's experience. Champion the Brand Standards Programs, work with the Director of Revenue on revenue strategies and service of our guests to acheive high level results. This position is managed by a Hyatt franchise partner, not Hyatt Hotels Corporation. The management company for this property will be communicating the status of applicants submitted.

        Candidate must have at least 3 years of progressive hotel experience within the Front Office of a full service hotel. Must have previous supervisory experience, with the ability to lead and mentor other managers. All candidates must have the ability to work effectively under high pressure situations, yet be well organized to facilitate the needs of the property and of our guests. Strong oral and written communication skills are required. Candidates must project a professional and positive image of the brand with the ability to lead others regrading the brand initiatives associated with the Front Office and our Gold Passport Rewards Program. Ability to create an action plan, think creatively and be highly detailed oriented to effectively implement the requirements of the brand are a must. Experience managing the Front Desk, Bell/Concierge desk, arrival and departure activities are strongly desired. Previous experience with Opera, as well as working knowledge of Word and Excel business program are necessary. This position will require the ability to work varied shifts, being available and having the flexibility to work as business levels demand.

        Hyatt - 21 months ago - save job - copy to clipboard
        About this company
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        Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more...