Front Office Manager
Omni Hotels - Charlotte, NC

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Your Search Stops Here.....Begin a Rewarding Career
with Omni Hotels and Resorts! The Omni Charlotte is
currently seeking an experienced hospitality leader to join our team
as Front Office Manager . The Front Office Manager is
responsible for overseeing all rooms operations relating to the Front
Office, PBX, Concierge and Bell Services.


Responsibilities and Essential Functions :
  • Ensure that Four
Diamond standards and a consistent level of guest satisfaction are
  • Ensure all needed reports and checklists are run and
  • Responsible for staff adherence to MOS
  • Serve as Power of Engagement champion, reinforcing
Omni cultural components in everyday actions and
  • Communicate all hotel, guest and group
information to associates on a daily basis.
  • Recruit,
interview, hire, train Front Office associates.
  • Effectively
coach and counsel associates as needed and complete performance
  • Responsible for LID, AFOM and GSM development and
  • Efectively engage in the service recovery process,
handling all guest concerns efficiently and to the satisfaction of
the guests.
  • Ability to execute all responsibilities of front
office positions (GSA, Bellperson, Concierge, Rooms Controller,
Loyalty Ambassador, PBX Operator)
  • Become familiar with all
hotel operating systems, programs, facilities and nearby
  • Complete weekly supply inventory and order front
office supplies and uniforms.
  • Complete rate discrepancy
  • Complete balance reports and credit check reports
  • Adhere to all Systems and Controls of the Front Office,
and appropriate areas of responsibilities.
  • Create schedules
and monitor staffing levels according to business cycles.
  • Complete Front Office payroll.
  • Mentor, train and guide the
department’s team of associates.
  • Maintain a highly
motivated and trained staff that continually strives for
personalized, quality service and the creation of memorable guest
  • Develop programs, procedures and strategies that
streamline front office operations and enhance associate engagement.

  • Responsible for scheduling and facilitating monthly OST
meetings including agenda development and execution (one training
hour per month and meeting minutes on file in HR monthly).
  • Responsible for ensuring all Omni Standards are applied with
regard to New hire training paperwork and orientation, disciplinary
procedures, uniform issuance.
  • Follow all company safety
and security policies and procedures; report accidents, injuries, and
unsafe work conditions; complete safety training and certifications.

  • Follow all company policies and procedures; ensure clean
uniform and professional personal appearance; maintain
confidentiality of proprietary information; protect company assets.

  • Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees.
  • Completion of
other projects and responsibilities as assigned by Director of

Why You Want To Work For Us

Training we Provide

How a Person Can Make an Impact in This Job

The Ideal Candidate for this Position

  • Minimum of 2 years 4 Diamond Hotel Front Office
Management experience.
  • Candidates must demonstrate a proven
track record of successfully managing in a upscale hotel
environment. *Proven leadership skills which support an
environment of employee growth and development, interdepartmental
teamwork and exceptional customer service.
  • Dynamic, enthusiastic, creative leader who thrives under pressure
and is able to perform multiple functions and troubleshoot when
  • Excellent written and verbal communication skills, with
ability to demonstrate warmth and empathy when engaging with others.

  • Must be service and detail oriented; possessing a
friendly approachable demeanor and strong problem-solving skills.
  • Computer proficiency; to include Microsoft Office and Windows
  • The ability to
multi-task in a busy environment, follow through on guest requests,
ensure guest satisfaction, and work as a team
  • The ability to delegate, effectively train and
  • Financial management
skills; with previous experience scheduling and managing payroll.

  • Bachelor degree or an Associate Degree (minimum
2 years of higher education).
  • The ability to stand
and/or walk for long periods of time and lift/push/pull up to 30 lbs.

  • Must be able to work a flexible schedule including
nights, weekends and holidays.

Omni Hotels - 21 months ago - save job - copy to clipboard - block
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About this company
147 reviews
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business...