Front Office Manager
Omni Hotels - Charlotte, NC

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Your Search Stops Here.....Begin a Rewarding Career
with Omni Hotels and Resorts! The Omni Charlotte is
currently seeking an experienced hospitality leader to join our team
as Front Office Manager . The Front Office Manager is
responsible for overseeing all rooms operations relating to the Front
Office, PBX, Concierge and Bell Services.


Responsibilities and Essential Functions :
  • Ensure that Four
Diamond standards and a consistent level of guest satisfaction are
  • Ensure all needed reports and checklists are run and
  • Responsible for staff adherence to MOS
  • Serve as Power of Engagement champion, reinforcing
Omni cultural components in everyday actions and
  • Communicate all hotel, guest and group
information to associates on a daily basis.
  • Recruit,
interview, hire, train Front Office associates.
  • Effectively
coach and counsel associates as needed and complete performance
  • Responsible for LID, AFOM and GSM development and
  • Efectively engage in the service recovery process,
handling all guest concerns efficiently and to the satisfaction of
the guests.
  • Ability to execute all responsibilities of front
office positions (GSA, Bellperson, Concierge, Rooms Controller,
Loyalty Ambassador, PBX Operator)
  • Become familiar with all
hotel operating systems, programs, facilities and nearby
  • Complete weekly supply inventory and order front
office supplies and uniforms.
  • Complete rate discrepancy
  • Complete balance reports and credit check reports
  • Adhere to all Systems and Controls of the Front Office,
and appropriate areas of responsibilities.
  • Create schedules
and monitor staffing levels according to business cycles.
  • Complete Front Office payroll.
  • Mentor, train and guide the
department’s team of associates.
  • Maintain a highly
motivated and trained staff that continually strives for
personalized, quality service and the creation of memorable guest
  • Develop programs, procedures and strategies that
streamline front office operations and enhance associate engagement.

  • Responsible for scheduling and facilitating monthly OST
meetings including agenda development and execution (one training
hour per month and meeting minutes on file in HR monthly).
  • Responsible for ensuring all Omni Standards are applied with
regard to New hire training paperwork and orientation, disciplinary
procedures, uniform issuance.
  • Follow all company safety
and security policies and procedures; report accidents, injuries, and
unsafe work conditions; complete safety training and certifications.

  • Follow all company policies and procedures; ensure clean
uniform and professional personal appearance; maintain
confidentiality of proprietary information; protect company assets.

  • Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees.
  • Completion of
other projects and responsibilities as assigned by Director of

Why You Want To Work For Us

Training we Provide

How a Person Can Make an Impact in This Job

The Ideal Candidate for this Position

  • Minimum of 2 years 4 Diamond Hotel Front Office
Management experience.
  • Candidates must demonstrate a proven
track record of successfully managing in a upscale hotel
environment. *Proven leadership skills which support an
environment of employee growth and development, interdepartmental
teamwork and exceptional customer service.
  • Dynamic, enthusiastic, creative leader who thrives under pressure
and is able to perform multiple functions and troubleshoot when
  • Excellent written and verbal communication skills, with
ability to demonstrate warmth and empathy when engaging with others.

  • Must be service and detail oriented; possessing a
friendly approachable demeanor and strong problem-solving skills.
  • Computer proficiency; to include Microsoft Office and Windows
  • The ability to
multi-task in a busy environment, follow through on guest requests,
ensure guest satisfaction, and work as a team
  • The ability to delegate, effectively train and
  • Financial management
skills; with previous experience scheduling and managing payroll.

  • Bachelor degree or an Associate Degree (minimum
2 years of higher education).
  • The ability to stand
and/or walk for long periods of time and lift/push/pull up to 30 lbs.

  • Must be able to work a flexible schedule including
nights, weekends and holidays.

About this company
176 reviews
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business...