Full Time Front Desk Agent
Langham Hotels International - Boston, MA

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Job Summary

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Providing superior guest service by following all of the Langham Front Desk procedures.
  • Greet guests and provide all of the Langham Hotel standards upon arrival and departure
  • Check in and Check out guests with an efficient and timely manner – including assigning room numbers, issuing keys, obtaining proper credit/payment, etc
  • Cashiering duties including making change, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary
  • Assisting guests with any inquiry to make sure guest satisfaction
  • Reporting any issues and guest complaints to supervisor
  • Making sure that all guest’s accounts are in good standing and follow up as necessary
  • Assist guest with any inquiries.
  • Additional duties not mentioned above may also be requested by Supervisor
Requirement

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  • Ability to stay calm and productive under stressful situation required
  • Ability to anticipate situation to prevent negative situation and to provide maximum guest satisfaction strongly preferred
  • Previous customer service or hotel experience preferred
  • College degree preferred but not required
  • Detailed oriented and Team work oriented
  • Multi Language skills a plus
  • Must be able to stand for up to 8 hours during shift

Langham Hotels International - 22 months ago - save job - block
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About this company
Langham has a legendary hotel heritage dating back to 1865 when the Langham Hotel in London originally opened as Europe's first Grand Hotel....