Full Time Seasonal CIP Specialist
Higher One 34 reviews - New Haven, CT

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Higher One partners with colleges and universities to lower their administrative costs and to improve graduation rates. We provide a broad array of payment, refund disbursement and data analytics and management tools to institutions that help them save money and enhance institutional effectiveness. And for students, we offer financial literacy programs and convenient, flexible and affordable transaction options to help them manage their finances. Higher One is a leader in higher education and we support more than 1,600 college and university campuses with over 13 million enrolled students.

Major Responsibilities

Responsible for the collection and authentication of all identity documents for account holders in collaboration with other CIP specialists.

Specific Job Duties:

Follow established procedures and guidelines to:
  • Determine the acceptability of all identification documents received from student account holders
  • Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified
  • Notify account holders whose documents have been rejected (as expired, illegible, invalid) and request valid and/or legible copies for processing
  • Review and process all identification documents and forms received from Colleges/Universities unto Excel Spreadsheets to be uploaded into Higher One systems
  • Respond to all CIP related Easy Help incidents
  • Respond to all CIP related questions from Customer Service, One Support, Banking and Relationship Managers regarding specific account holders or CIP related issues
  • Process name change documents
  • Process requests to update customer information
  • Accurately maintain both paper and electronic files

Job Requirements/Skills
  • Ability to handle escalated calls and provide stellar service to both internal and external customers
  • Ability to work independently and in collaboration with others
  • Detail oriented
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Knowledge of OFAC a plus!

All applicants must pass a background and credit screening for consideration.

About this company
34 reviews
The higher ambition at Higher One Holdings is to facilitate higher education payments. The company provides payment processing and...