GSOC Supervisor
Security Industry Specialists, Inc. - Los Angeles, CA

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oversees all duties and responsibilities of assigned shifts and quality control for customer service, production, and output for 24x7x365 operation in conjunction with GSOC Management. This person assures that all GSOC positions are staffed with qualified personnel and implements security procedures to ensure all control procedures are met. This position is under the direction of the GSOC Manager.

Essential Job Functions:
  • Receiving shift pass down information, and conducting shift briefings to provide all updates, assignments, training, and uniform compliance
  • Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
  • Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
  • In the absence of senior field supervision, may have to assume field command of all emergency incidents until relieved by client management staff
  • Developing and executing training for the Operators in all control room functions and conducting training exercises with the Field leaders
  • Assisting the Client’s Security Personnel with the development and/or revision of security operation center processes, protocols, and systems
  • Liaising with the applicable Security Contact; provides monthly metrics on performance, output, outcomes, and impact (to be agreed upon)
  • Identifying and routing to Corporate Security for resolution of any nuisance or trouble (physical security) alarms
  • Provides back-up, support, and on-call function as-needed
  • Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Manager
  • Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
  • Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
  • Works with Manager to identify process and quality improvements
  • Available on-call
Additional Job Functions

  • Perform other related duties as required
Requirements
Minimum Qualifications and Requirements

  • College Degree (BA) or equivalent work experience in an information research and management capacity
  • Excellent instructional, customer service, written and verbal communication skills
  • Some experience in conducting research/analysis
  • Ability to multitask in a fast paced, at times stressed work environment
  • Comfortable with high-tech work environment and constant learning of new tools and innovations
  • Flexibility to work all shifts, and willingness to assist the team with overtime when needed
  • Good working knowledge of Office tools
  • Self-motivated, curious, and knowledgeable pertaining to news and current events
  • Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems, and dispatching software systems
  • A dependable team player with business maturity, enthusiasm and a positive attitude

Security Industry Specialists, Inc. - 22 months ago - save job - block
About this company
30 reviews
SIS provides a variety of challenging work environments where professionals are given opportunities to develop their careers and contribute...