GUEST SERVICE AGENT
Ameristar Casino Council Bluffs 237 reviews - Council Bluffs, IA

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Guest Service Requirement:
Our philosophy at Ameristar Casino is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities.Because of this philosophy, it is critical that all team members understand the importance of excellent guest service.All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service.Guests are not our only customers; fellow team members are our internal customers as well.By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

Safety Requirement:
Safety is a core value at Ameristar Casinos.The ability to work safely and prevent personal injury is a key job requirement of every position.Each Team Member is also expected to be committed to the safety of fellow team members and our guests and demonstrate that commitment through daily actions.

Position Summary:
To provide quality guest services consistently and professionally, while performing the necessary duties required of a Desk Clerk.

Duties and Responsibilities:
Adhere to guest service requirement listed above
Adhere to established department and property policies and procedures.
Maintain and deliver AAA Four Diamond Standards of Service.
Enter all reservations for guests into system
Operate a multi-line PBX system in an efficient and timely manner
Remain updated and knowledgeable of all phone extensions and managers
Take thorough and professional messages for guests
Maintain professional telephone etiquette
Greet, Check-In/out/pre-assign/assign rooms to guests.
Maintain comps, direct mail coupons and ensure billing profiles are accurate
Organize and deliver incoming mail and messages.
Complete shift checklist and submit to designate supervisor.
Handle, resolve, log and communicate guest complaints.
Follow and maintain proper credit procedures for all Ameristar guests.
Answer inquiries pertaining to hotel services, shopping, dining and travel directions.
Be knowledgeable of property events and phone extensions.
Maintain updated room availability and guest accounts, manually or by computer.Perform room availability call arounds to competitors.
Compute bills, collect payments, post charges, adjustments and make changes.
Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events.
Keep working area behind the front desk and PBX clean and clear of debris

JOB REQUIREMENTS:

Required Knowledge and Skills:
Data entry (computer) skills
Strong customer service skills
Excellent communication skills
Effective in communication to all departments
Familiar with safe handling of cleaning product, equipment and supplies
Able to work flexible hours including evenings, weekends, holidays
Required Natural Behaviors:
Effective communication with supervisor
Ability to sustain a high level of confidentiality and professionalism.
Highly organized and detail oriented.
Uses time efficiently and effectively to manage priorities.
Deals with simple and complex concepts effectively.
Professional, personable manner, able to perform various duties at once
Ability to effectively work independently and as part of a team
Ability to follow all policies and procedures
Ability to work at a fast pace with a sense of urgency
Outgoing personality and demonstrate friendliness and ethusiasm
Required Education and Work Experience:
High School diploma
Preferred 6 months experience in hotel, front desk and/or guest service

About this company
237 reviews
When you wish upon Ameristar, you can hit the jackpot on land or on boat. Ameristar Casinos owns six casino hotels and two casinos....