With 18 locations across North Carolina, University Dental Associates is uniquely situated to deliver comprehensive dental services in convenient community locations. As a group dental practice comprised of dentists and specialty doctors, UDA is able to provide general and specialty dental care for ages five and up in modern, friendly offices. University Dental Associates is nationally recognized for quality, having maintained accreditation through the Accreditation Association of Ambulatory Health Care (AAAHC) and maintains the highest standards of service. Each practice is community based and enjoys a special relationship with the residents and businesses of the areas they serve.
We currently have a position available for a Patient Service Representative in our Mallard Creek office.
As a Patient Services Representative, you will be responsible for all front desk duties including greeting patients, answering incoming phone calls, scheduling and confirming appointments and completing general office work. You will post daily patient procedure transactions, process insurance verifications and submit insurance claims. You will support patients and practice staff to ensure efficiency in all aspects of practice operations.
A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).
Answer incoming calls using proper telephone etiquette.
Check patients in and out.
Schedule/confirm patient appointments.
Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
Collect all co-payments and past due balances on date of service.
Present financial policies and arrangements accurately to patients.
Facilitate effective patient flow using the proper callback system.
Identify, reference and apply insurance coverage and billing.
Perform basic computer functions.
Act in a professional manner.
Other duties as assigned.
If you have the ability to multitask with strong organization and communication skills, you should consider this opportunity. Candidates with familiarity with computerized systems, with superior customer service skills and basic accounting skills required. Experience working in a dentist office or a professional environment for one year with the ability to facilitate all aspects of patient scheduling, insurance coverage, billing and payments desired.
Six months of similar job experience.
Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
High School Diploma or equivalent.
Demonstrate knowledge of effective scheduling.
Comply with protocols and standards.
Demonstrate and promote superior customer service skills.
Ability to multi-task.
Exercise basic knowledge of dental terminology.
Support corporate vision and strategy.