General Claims Counselor,Total Loss
Horace Mann Service Corporation - Springfield, IL

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Job Description:
General Claims Counselor, Total Loss - The General
Claims Counselor coordinates and completes coverage
verification, the investigation, evaluation,
negotiation, and settlement of auto physical damage
claims. The Total Loss Unit staffs approximately 10-15
persons. This position reports to the Claims Manager and
does not have any direct reports. The General Claims
Counselor is responsible for total loss claims
evaluation and settlement which has a significant impact
on the financial well-being of the organization. The
incumbent maintains claims status information by
requesting, receiving and documenting information, while
monitoring system tools to take next action. A
significant portion of the work is interacting with
external customers via phone, e-mail, and written
correspondence. Works in a fast-paced office environment
that requires a high degree of accuracy and detailed
file documentation to ensure compliance with federal and
state regulations, handling multiple states or regions.
Utilizes excellent customer service and negotiation
skills to provide our customers with an efficient and
informed claims experience.

Job Requirements:
  • College degree
  • Ten to Fifteen years of auto claims adjusting
  • History of enrollment in and completion of industry
  • This individual will have been rated commendable on
two of the last three performance reviews
  • Organization and reporting skills
  • Communication skills
  • Negotiation skills and good understanding of and
ability to use different negotiation strategies and
  • Customer service skills
  • Ability to investigate and provide analysis
Required Competencies
  • Organization and Multi-tasking skills
  • Reporting Skills
  • Excellent communication skills
  • Must have a understanding of claims and office
workflow including competency on claims systems and
Subrogation Standards
  • Understanding of and ability to use different
negotiation strategies with attorneys
  • Excellent negotiation skills, good investigative and
analytical skills
  • Comprehension of State and Civil Law including
Unfair Claims Practices
  • Strong evaluation and negotiation of complex claims
  • Knowledge of all P&C insurance contracts
  • Knowledge of auto and homeowner policies
  • Good medical knowledge, including terminology and
  • Must be able to analyze claims and close claims with
minimal supervision
  • Excellent internal and external customer service
  • Strong supporter of company and department goals and
Best Practices
  • Team Player
Must be eligible to work in the United States without
employer sponsorship.

About this company
31 reviews
Horace Mann was founded in 1945 by two educators in Springfield, Ill., who believed teachers deserved affordable auto insurance. Originally...