Under general supervision provide clerical and administrative support of Operations management. Compile and maintain records of business transactions and office activities of terminal, performing a variety of clerical duties and utilizing knowledge of office systems and procedures. Maintain positive customer relations in response to calls.
Copy data and compile records and reports. Tabulate and post data into computer system. Record orders for service.
Answer phones and provide customer assistance in response to inquiries. Refer to appropriate personnel as needed. May investigate customer complaints. May adjust complaints.
Receive, count and pay out petty cash. Prepare, issue, and send out receipts, bills, invoices, statements, and checks.
Maintain office supply inventory. Order and stock supplies as needed.
Operate office machines, such as typewriter, adding, calculating, and duplicating machines. Use mainframe computer terminal or personal computer for access to and entry of data.
Open and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain office files.
Basic computer literacy with ability to use CRT to access computer data for information retrieval or update.
Effective organizational and prioritization skills for managing multiple tasks with interruptions from phone calls.
Effective verbal, interpersonal and written communication skills for handling phone inquiries, composing correspondence, dealing with customers and assisting management.
Ability to type with speed and accuracy.
Ability to work varied shifts and days of the week. These worker characteristics are normally acquired through completion of a high school education or equivalent, courses in operating office equipment and 6 to 9 months related work experience.
Experience in the transportation industry.
YRC Worldwide is an Equal Opportunity Employer
Yellow Roadway Corporation - 18 months ago