General Manager II (Secondary Packaging)
Exel - Fort Wayne, IN

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*** This role is based in Ft Wayne, IN with some travel to other sites within our customer network. Responsible for Special Pack operations with previous experience in contract manufacturing, secondary packaging or production manufacturing operations is preferred. ***

The primary purpose of this role is to maximize the weekly, monthly, and annual performance of the site. Specifically, the General Manager is responsible for managing all aspects of a high-volume supply chain operation. The General Manager will provide overall leadership in the areas of operational performance, P&L management, customer relations, continuous improvement, and Associate development. Due to the unique challenges of the industry, it is essential applicants possess a track record of progressive success in performance-based environments that focus on customer service, urgency and continuous improvement.

Detailed Job Description

Key Accountabilities:

  • Ensure customer/vendor contract requirements are administered and enforced
  • Maximize the performance of the site inventory management system to ensure:
    • 1) care, custody, and control of customer inventory;
    • 2) productivity and space utilization (efficient product placement, etc);
    • 3) accuracy (to floor and customer book); and
    • 4) proper utilization of information technology
  • Provide a safe, secure, clean and fair work environment for associates
  • Provide for associate performance reviews, development and/or succession planning as appropriate
  • Ensure site operates to the routines outlined in the site interaction matrix and standard operating procedures
  • Ensure company policies are communicated, administered and enforced (i.e. accounting, operational, regulatory and administrative)
  • Take an active leadership role in managing turnover to the appropriate level (among hourly and management staff)
  • Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained
  • Execution of workshop action plans, projects and best practice sharing / implementation
  • Develop/achieve agreed budget, revenue, profit (P&L) for site
  • Monitor service levels to ensure that performance statistics meet customer/ vendor, and Exel (balanced scorecard) contractual requirements
  • Take an active role in site workload planning and volume forecasting (i.e. staffing, equipment, space)
Job Requirements
  • 7+ years supply chain management experience in transportation, distribution and/or freight management
  • A degree in Logistics, Industrial Engineering, or a related operations discipline
  • 4+ years experience managing full P&L
  • A hands-on management approach that encourages change and creative problem-solving
  • Ability to work well in a fast-paced and high-intensity environment
  • Ability to interact effectively at multiple levels in support of customer relationships
  • Ability to meet strict time frames in environments with zero tolerance for failure
  • A commitment to continuous improvement in an ever-changing industry
  • Excellent communication and presentation skills and high integrity
  • Strong relationship-building skills
  • Ability to groom and grow others
  • Self-confidence (particularly with client relationships)
  • Must be willing to relocate in the future

First Shift

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Exel is the leading contract logistics provider in the Americas thanks to the hard work of 40,000 associates at more than 500 sites...