AMF Bowling Centers, Inc.
Job Title: General Manager, General Manager in Training
Job Code: MCTR, MMIT
Reports To: Director of Operations or District Manager
FLSA Status: Exempt
Tip Eligible: No
SUMMARY: The General Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The General Manager is responsible for all aspects of center operations and floor management including entertainment, food, beverage, equipment and property. He/she facilitates fulfillment of center goals and company initiatives. The General Manager must provide leadership and vision to the center staff in support of AMF’s mission and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.
Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions.
Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.
Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.
Hires, trains and supports bowling center management and center staff.
Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.
Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
Fosters high staff morale and effective performance management.
Addresses center level HR and loss prevention issues by collaborating with the appropriate operations and Support Center staff. Maintains an open door policy at all times and facilitates proper communication between all departments.
Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.
Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
Develops and implements creative strategies to increases revenue.
Increases group event sales revenue through effective management of sales team, and creates actionable and measurable sales deliverables.
Provides consistent and superior food & beverage experience. Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations.
Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company’s safety policies are followed.
Monitors center appearance and ensures problems are resolved expeditiously.
Must become certified in the AMF specified alcohol service program within 14 days of employment and the AMF specified food safety program within 30 days of employment.
Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: AGM, Manager(s), Facility Manager, Chef and Group Event Sales Manager
QUALIFICATIONS: General Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).
General Managers must be strong team players and people developers, possess a high level of profit and loss capability, and sales and marketing skills and abilities.
EDUCATION AND/OR EXPERIENCE: Bachelors degree or equivalent preferred and a minimum of two to three years general management. Two to three years of progressive management experience with staff supervision required. Relevant experience or equivalent combination of education and experience is also acceptable.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds, 100 pounds with help and/or assistance.
WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a bowling center environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.
AMF Bowling - 9 months ago
If you're a fan of knocking down pins, this company is right down your alley. AMF Bowling Worldwide is a leading operator of bowling ce...