General Manager
Boston Market - Owings Mills, MD

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Title: General Manager FLSA: Exempt

Level: Restaurant Operations Reports To: Area Manager

Incentive/Bonus Plan: General Manager FOB Supervises: AGM, HSM and team members

Purpose of the position: Be a role model and teacher to your team; create an environment where you and the restaurant team are living our values, providing leadership to team members who deliver a great dining experience for our guests by maintaining consistently high standards, modeling a passion for service, and attending to details.

Essential Duties and Responsibilities:
o Lead, develop, train, and motivate team and fellow managers into high-performing teams. Build sales and guest counts through leadership of team and being involved in the community. Identify and develop team members for future leadership roles

o Manage team member performance with clear feedback, recognition, reviews, coaching/teaching, and discipline

o Maximize sales and profits by upholding sales and service techniques to ensure a great guest experience

o Model ways to delight guests and team members to deliver an excellent guest experience

o Maintain sparkling clean restaurants, ensure QSC standards are achieved, serve high quality food, and show genuine concern for guests

o Increase sales and maximize profit by ensuring all P&L items are controlled and company objectives are achieved

o Maintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies

Job Qualifications:
o At least three (3) years experience as a restaurant/retail management

o Advanced working knowledge of restaurant operations, financials, and control systems

o Proven track record of passionate customer service – ability to develop team and assistant managers within their store to deliver legendary guest service experiences every day

o Strong organizational skills

o Basic computer skills

o Ability to manage with integrity, honesty, and knowledge while promoting the culture and values of Boston Market

o Ability to value change and work in a face paced environment

o Bachelors Degree preferred

Interacts daily with external guests as well as working alongside management team and team members. Frequent contact with regional manager, senior regional manager, HR manager, and various field support and support center personnel.

Working Environment

1) Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more, 2) move throughout the restaurant for extended periods of time (up to 10-12 hours per day), 3) move 50 lbs. for distances of up to 10 ft., 4) balance and move up to 25 lbs. for distances of up to 50 ft., 5) understand and respond to team members’ and guests’ requests in a loud environment, and 6) perform basic math and understand finances and cost management., 7) Bend, stoop and reach in order to load and spit chicken, stock shelves, serve customers and clean the store.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.

About this company
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Boston Market Corporation, headquartered in Golden, Colorado, has been giving time back to busy people since 1985. We offer fresh,...