General Manager
Centerplate, a Volume Services America company - Louisville, KY

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Centerplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable. "Making it better to be there since 1929." TM

We are seeking an experienced General Manager for the Kentucky Exposition Center

Centerplate is the food and beverage services provider for the Kentucky Exposition Center (KEC). KEC is one of the ten largest facilities of its type in the US, with over 1,200,000 square feet of indoor meeting and event space and host to a number of premier events annually, including the Kentucky State Fair, The North American International Livestock Exposition, Mid American Truck Show, Farm Machinery Show and Recreational Vehicle Industry Association.

KEC also encompasses having close ties with the Kentucky State Fair Board ,The University of Louisville, as well as Freedom Hall, a multi-purpose arena with 19,000 seats.

The General Manager is charged with general oversight and leadership of all food and beverage operations, and in some cases, merchandising operations. He or she serves as the linchpin for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget.

The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Centerplates standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting.

The General Manager will establish daily priorities and will direct the on-going activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting and cash management to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications.

Essential Responsibilities:
Oversees the procurement, production, preparation, service and sale of food and refreshments for all outlets within assigned units.

Communicates and promotes Centerplates culture and values; Provides hands-on leadership and direction department heads and staff.

Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.

Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.

Participates in the recruitment, selection and training processes as needed for assigned unit.

Identifies and responds to client and customer feedback and assists in escalated situations as necessary.