General Manager
General Growth Properties, Inc. - Augusta, GA

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GGP has an immediate need for a General Manager at Augusta Mall in Augusta, GA.

General Growth Properties has been in the shopping center business for more than 50 years blending innovation, tradition and reputation to create some of the country’s top shopping centers. As employees we are collaborative, creative, self-starters who aim to positively impact the shopping experience for our customer every day. A career with GGP is your chance to embark on a rewarding journey into the retail real estate industry!

Position Summary:

The General Manager of the Shopping Center is the team leader who has the overall responsibility of maintaining the physical integrity of the property and creating an environment which enhances customer satisfaction, drives tenant sales and positions the property for future growth. The GM must possess basic shopping center management experience while developing a familiarity of related business practices. At times, the General Manager may receive assistance and coaching from senior level management along with support from other disciplines within the organization.

Responsibilities include the following:

Management Responsibilities

· Manage the shopping center facility and common area customer experience to the highest standards, achieving operational excellence in all areas including, but not limited to:

o Support the Center’s Executive Strategic Plan

o Maintaining the common area to specified GGP standards

o Identifying efficiencies and further enhancing the customer’s shopping center experience

o Ensuring the common area is secure

o Support the execution of Leasing, Specialty Leasing and Marketing activities

o Implementing marketing strategies that will drive tenant sales

o Managing service contracts

o Administration of leases, reciprocal easement agreements and other operating covenants

o Ensure the center meets all governmental regulations

· Manage and develop the talent of center personnel, including but not limited to:

o Supervising, leading and training the:

§ Associate General Manager; (if applicable)

§ Operations Manager in the operation and maintenance of all property systems for the center, daily operation of the property and the supervision of independent contractors when such services are engaged

§ Common Area Coordinator in the execution of Specialty Leasing, Alternative Revenue and Marketing activities

§ Administrative Staff in the support they provide to the property

o Responsible for the full life cycle of staff including, but not limited to, recruiting, on boarding, performance management, training/coaching and off boarding

· Develop and maintain beneficial relationships, including but not limited to:

o Retailer relationships at the local and regional level

o Team Member relationships

o Facilitate the communication and collaboration, across all disciplines of the team

o Community relationships, including but not limited to center customers, government entities and business, professional or charitable organizations

o Competition within the market

· Maintain continuous dialogue with corporate business partners, peers and management staff

· Prepare various reports requested by the regional and corporate offices

· Review lengthy documents and financial reports, judging for accuracy. Visually judge graphics and displays; Conducts public, individual and telephone meetings with vendors, tenants, media and staff, requiring speaking and hearing; Requires mobility to visit stores

· Manage Carousel/Ice Rink operations, as applicable

Financial Responsibilities

· Preparing and managing the center’s annual capital and operating expense budgets; Implementing the capital expense plan in a timely, conscientious manner

· Identifying and exercising CAM expense control strategies and tactics

· Reviewing and approving disbursements in accordance with approved annual budget

· Assisting the Capital Market and Tax departments with loan refinances and real estate tax appeals

· Manage Property Accounts Receivable, including national, local and business development deals, in conjunction with Corporate Accounting

Leasing Responsibilities

Support the leasing effort for the center by:

· Providing local market knowledge/intelligence related to economic, demographic and retail activity

· Ensuring that, at all times, vacant spaces are presentation ready and accessible for the Leasing Rep and their clients

· Assisting the Leasing Rep in presentation preparation, market tours and provide other financial and logistical information and support as requested

Marketing Responsibilities

· Support Marketing in preparing annual marketing strategies for the property

· Act as the key individual responsible for building and maintaining community relationships

· In partnership with the Strategic Partnerships group, host events and opportunities to showcase the property to the community

· Ensure that the property/asset is positioned for future growth by:

o Observing and reporting market changes relating to the following, including but not limited to:

§ Demographics

§ Competition

§ Community and governmental issues including taxing authorities

§ Economic development plans

§ Changes to infrastructure

Operations Responsibilities

· Ensure maintenance of all property operating systems, including but not limited to:

o HVAC o

Fire systems

o Sprinkler system

· Manage on-site Tenant Coordination and Common Area Refresh efforts

o Oversight of the Operations staff to:

§ Ensure timely turnover of space including all required documentation

§ Procure Landlord work project estimates and ensure project completion

§ Ensure successful early or on-time store openings

§ Manage all lien related matters

§ Assist in the effort to ensure that Common Area Refreshes are completed on-time and at or under budget

· In conjunction with National Operations and Legal, ensure the center meets all ADA regulations

· Property Emergency Preparedness

o Lead and act as the primary point of contact and spokesperson for the property during local crisis events and in concert with Corporate Communication

o Establish and maintain relationships with local police, fire, public utilities and emergency responder agencies

o Insure public safety contractor is fulfilling all contractual responsibilities

o Work with GGP Corporate Security and supply information requests in a timely manner

Personal Responsibilities

· Strive for personal growth and self-improvement through continuing education, seminars, professional organizations and publications

· Other duties as assigned

Qualifications include the following:

· Bachelor’s Degree or related experience in the workforce

· Real Estate Salesperson’s license preferred (please note: State law may dictate the requirement of a Real Estate license)

· Minimum 2 years regional shopping center management experience

· Understanding and knowledge of a specialty leasing program with the ability to canvass, negotiate and close specialty deals

· Strong ability to lead and influence a diverse group of people

· Strategic business orientation

· Adept in financial analysis, budgeting and forecasting

· Excellent communication skills

· Computer skills that include Excel, Microsoft Word or other word processing programs

· Strong merchant and community relations skills

· The ability to work with and communicate effectively with tenants and contracted services personnel

· Minimum 2 years supervisory experience


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