General Manager
Gordon Biersch - Tempe, AZ

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Position: General Manager

Department: Operations

Reports to: Regional Manager

Job Accountabilities: To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Craftworks Restaurants & Breweries, Inc.

Supervise shift operations and assistant managers.
Strictly follow company cash handling procedures.
Manage restaurant marketing and promotions.
Manage overall restaurant budget.
Promptly and professionally handle guest comments.
Communicate all employee issues/complaints to management team through Red Book or one-on-one.
Ongoing employee development using One Minute Management and One-On-Ones.
Performance Reviews based on SLII Model on an ongoing basis.
Follow and understand company procedures at all times including crisis situations.

Maintain performance standards and motivates team through positive role modeling and SLII.
Adhere to all Best Practices.
Departmental responsibilities, (i.e. Bar Manager, Service Manager, Host Manager, Safety Manager, Training Manager see job expectations).
Interview, hire and train personnel-ongoing.
Practice safe food handling procedures and enforce safety procedures in restaurant.
Understand and report Workers' Compensation and General Liability Claims using proper procedures.
On going completion of MIT Projects as assigned.
Conduct Orientation II on a monthly basis.
Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).
Other functions assigned by management.

Job qualifications:
Minimum of 3 years working in restaurant environment.
Minimum of 1 year General Manager experience preferred.

Knowledge, Skills, and Ability:
Ability to be self-starter.
Strong interpersonal skills.
Strong organizational skills.

Physical Requirements:
100% Walk and stand.
90% Communicate with patrons and staff.
50% Operate cash register and POS/TMX system and cash handling.
25% Reach, bend, stoop, wipe, and lift up to 50 pounds.

Degree preferred.

Employees are held accountable for all duties of this job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Revision Date: January 1, 2003

There is assistance available for relocation.

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