General Manager
HoneyBaked Ham - Little Rock, AR

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THE HONEYBAKED HAM COMPANY GENERAL MANAGER JOB DESCRIPTION

SUMMARY OF RESPONSIBILITIES

Leads store operation and performance through store associate team. Responsible for achieving performance goals, company sales, profit objectives and staff development. Provide leadership and performance management to all store associates

ESSENTIAL FUNCTIONS
  • Ensures a respectful workplace, which exhibits the company values.
  • Communicates Company’s vision and provides direction to ensure store operation is aligned with the Company’s Strategic Plan.
  • Recruits, hires, train, and develop high performing associates for all in-store positions who can achieve Company Strategic Plan and initiative.
  • Leads the introduction and execution of all sales and new product initiatives.
  • Builds store sales by cultivating relationships in the business community and initiating local store marketing campaigns.
  • Develops Holiday Store Plan to ensure sales and operational performance goals are achieved.
  • Ensures compliance with operational standards, company policies, federal, state, and local laws and regulations.
  • Upholds and enforces safety and security standards at all times.
  • Monitors sales growth and cost control of the store against the budgeted expectation and historical performance, to ensure that profit goals are met.
  • Maintains and exceeds customer satisfaction to build brand loyalty.
  • Prepares sales forecasts along with production planning to ensure inventory management and proper ordering and receiving of product and supplies.
  • Presents a consistent professional image of the store facility and associates by maintaining all sanitation and appearance standards.
  • Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs following guidelines.
OTHER FUNCTIONS
  • Resolves all customer complaints in a timely manner, utilizing appropriate judgment.
  • Trains others and performs all operational duties in the store to include equipment operation, product preparation and customer service.
  • Completes all administrative duties for the store, including timely reporting of information and incidents; prepares documents and reports as needed to communicate performance status and plans.
  • Completes all administrative duties for the store, including timely reporting of information and incidents; prepares documents and reports as needed to communicate performance status and plans.
  • Trains new managers and provides management coverage at other stores as needed.
  • Performs other duties as required, which may include the use of a personal vehicle.
KEY RESULT AREAS
  • Financial results as measured by sales growth, expenses to budget, labor cost control and loss prevention.
  • Business Growth as measured by catering growth, fund raising, business to business gifting sales and sales promotion results.
  • Overall operations as measured by inside and outside quality assurance audits, operational audits, product quality evaluations and health inspections.
  • Customer satisfaction as measured by mystery shops, customer feedback tools and service execution ratings.
  • Creates and develops a high performance team as measured by retention and performance ratings.
REQUIRED EXPERIENCE:
  • 3-5 years of Retail or Restaurant Management experience or related field
  • Experience recruiting, hiring, training, and developing employees
  • Experience in growing sales and providing excellent customer service
EDUCATIONAL REQUIREMENTS:
  • An Associates Degree or general business knowledge equivalent to an Associates Degree preferred
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:
  • Basic understanding of P&L statements
  • Basic computer skills including Microsoft Word, Excel, and Outlook
  • Effective verbal and written communication skills
  • Servsafe® Certification preferred
WORKING CONDITIONS:
  • Requires long hours at all holidays. Requires use of own vehicle.
  • Requires bending, stooping, standing, twisting, lifting products and supplies weighing up to 60 pounds.
  • Requires working directly with customers.
SAFETY HAZARDS OF THE JOB:
  • Requires working with hot, cold, and hazardous equipment and conditions
  • Works with machinery and production equipment including slicing machine blades and gas or propane torches
BUDGETARY RESPONSIBILITY

The Store Manager is responsible for assisting the General Manager in managing the budget assigned to his/her store with respect to revenue and expenses.

REPORTS TO THIS POSITION

The General Manager directly supervises the Store Manager/Store Supervisor and hourly associates.

The HoneyBaked Ham Company - 15 months ago - save job - block
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