Genesys CTI Engineer
cPrime, Inc. - Pleasanton, CA

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Can be in Pleasanton CA or Salt Lake City Utah Job Description This position will support all aspects of the Genesys system and the associated infrastructure within our company This position supports and enterprise environment and will be responsible for the migration and upgrades as well as the implementation of new sites This position will focus on the design strategies as well as the support and implementation of routing strategies for Genesys You will act as the Subject Matter expert for the Contact Center domain which will include experiences with voice chat routing provisioning and multimedia Position will analyze requirements and develop detailed designs for implementation Responsibilities · Provide maintenance testing and troubleshooting of voice equipment · Coordinate upgrades and maintenance calls to outside vendors · Provide detailed reports to management on system status on all platforms Desired Skills Experience · BABS in a technical field or related work experience and 3 or more years of experience implementing Genesys systems in an enterprise environment · Excellent understanding of call routing protocols and provisioning · Excellent communication skills both written and verbal · Prior experience analyzing requirements and developing clear and detailed design documentation including testing and integration procedures · Previous experience in both Windows and Unix environments · Previous experience with systems administration is highly desirable · Strong knowledge of system integration between Genesys CTI Avaya and Cisco · Previous experience with Audiocodes and Acme Packet Technologies highly desirable Genesys, CTI, SaaS, Contact Center, Voice, Chat, Routing
Dice - 14 months ago - save job - block